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本文目錄一覽：

• 1、餐廳的管理制度
• 2、酒店管理有哪些職位
• 3、如何管理酒店員工

餐廳的管理制度

1、嚴(yan)格執行(xing)(xing)食(shi)(shi)(shi)品衛生制(zhi)度，AG真人(ren)國際(ji)(china)官方網站酒(jiu)店餐飲服務(wu)員與管理對存放的各類食(shi)(shi)(shi)品實(shi)行(xing)(xing)隔離(li)，以免(mian)串(chuan)味(wei)、走味(wei)或(huo)變質。1食(shi)(shi)(shi)堂庫(ku)房整齊(qi)清潔，分類存放，防鼠防潮。1食(shi)(shi)(shi)品存放冰(bing)箱或(huo)冰(bing)柜(ju)時間不得多于48小時，嚴(yan)禁銷售(shou)隔夜飯(fan)菜(cai)。1力行(xing)(xing)儉省節約，飯(fan)食(shi)(shi)(shi)多少盛多少，杜絕剩(sheng)(sheng)菜(cai)剩(sheng)(sheng)飯(fan)。餐廳內禁止吸煙。

2、儀容(rong)儀表要端莊、大方，AG真人國際(ji)(china)官方網站酒店(dian)餐飲服務員與管理待客(ke)熱(re)(re)情禮貌(mao)，上班期間統一(yi)著工(gong)裝，佩戴工(gong)號牌(pai)。佩帶首飾不(bu)過(guo)于華麗，化妝不(bu)濃裝艷抹指甲不(bu)過(guo)長、過(guo)于修(xiu)飾。路(lu)遇客(ke)人要主動熱(re)(re)情問候，主動讓(rang)路(lu)。對待賓客(ke)態度要自然、大方、穩重、熱(re)(re)情、有禮，做到笑面迎客(ke)，用好敬語。不(bu)以膚色、種族、信仰，衣帽取人。

3、總則**：為確保(bao)公司食堂秩序，AG真人國(guo)際(ji)(china)官方網站酒店餐(can)飲(yin)服務(wu)員與(yu)管(guan)理(li)創建良好(hao)用餐(can)環境，制(zhi)定(ding)本制(zhi)度。廚房管(guan)理(li)**：1 廚工守(shou)則與(yu)衛(wei)生(sheng)條例 - 1 員工須(xu)遵守(shou)公司規(gui)定(ding)，保(bao)持個人衛(wei)生(sheng)，定(ding)期(qi)理(li)發(fa)，禁止隨(sui)地吐痰。- 2 工作時應自查食物是否變質，發(fa)現(xian)問題及時處理(li)。- 3 工作期(qi)間(jian)必須(xu)穿戴工作服，嚴禁吸(xi)煙。

4、嚴(yan)格(ge)執(zhi)行(xing)食品(pin)驗收(shou)制(zhi)度(du)，AG真人(ren)國際(ji)(china)官方網站酒店餐飲(yin)服務員與管(guan)理把好食品(pin)原(yuan)料(liao)質量關。嚴(yan)格(ge)執(zhi)行(xing)從業人(ren)員健(jian)康(kang)管(guan)理制(zhi)度(du)，保證全體員工持有效證件上崗。嚴(yan)格(ge)執(zhi)行(xing)倉庫管(guan)理制(zhi)度(du)，食品(pin)存放做到分(fen)類、分(fen)架、隔墻離地，有標識。嚴(yan)格(ge)執(zhi)行(xing)冷庫、冰(bing)箱存放制(zhi)度(du)，規范(fan)存放。嚴(yan)格(ge)執(zhi)行(xing)食品(pin)衛生“五四(si)制(zhi)”，做好個人(ren)衛生。

5、食(shi)(shi)(shi)堂(tang)管(guan)理制度 本食(shi)(shi)(shi)堂(tang)為所內部職工食(shi)(shi)(shi)堂(tang)；凡臨(lin)時來所到各(ge)職能部門或(huo)研究(jiu)室(shi)辦事，AG真(zhen)人(ren)國(guo)際(china)官方(fang)網站酒店餐(can)飲服務員與管(guan)理需在(zai)食(shi)(shi)(shi)堂(tang)就餐(can)者(zhe)(zhe)(zhe)，應提前與食(shi)(shi)(shi)堂(tang)聯系，以便增加飯菜質(zhi)量(liang)；凡在(zai)本食(shi)(shi)(shi)堂(tang)就餐(can)者(zhe)(zhe)(zhe)，不(bu)得擅(shan)自進入食(shi)(shi)(shi)堂(tang)內部，有事到食(shi)(shi)(shi)堂(tang)辦公室(shi)聯系解決(jue)，以免影響炊(chui)管(guan)人(ren)員工作確 保就餐(can)者(zhe)(zhe)(zhe)飲食(shi)(shi)(shi)全。

6、步驟 8/9分步閱讀 食堂(tang)工(gong)(gong)作(zuo)人員(yuan)(yuan)必須講(jiang)禮(li)貌(mao)，AG真人國際(china)官方網站酒店餐(can)飲(yin)服(fu)(fu)務員(yuan)(yuan)與管理講(jiang)自身修養。以服(fu)(fu)務為主。2/9 工(gong)(gong)作(zuo)人員(yuan)(yuan)必須穿工(gong)(gong)作(zuo)服(fu)(fu)，工(gong)(gong)作(zuo)時戴口(kou)罩、手套；不得留(liu)胡須、留(liu)長指(zhi)甲，男服(fu)(fu)務員(yuan)(yuan)不準(zhun)留(liu)長發。3/9 餐(can)廳應配合工(gong)(gong)廠作(zuo)息時間營(ying)業，絕對禁止非指(zhi)定時間提供餐(can)飲(yin)給廠內(nei)同仁。

酒店管理有哪些職位

酒店管理(li)(li)層崗(gang)位：酒店經(jing)(jing)(jing)理(li)(li)、副經(jing)(jing)(jing)理(li)(li)、人力資源經(jing)(jing)(jing)理(li)(li)、財務(wu)(wu)經(jing)(jing)(jing)理(li)(li)、市場營銷經(jing)(jing)(jing)理(li)(li)等(deng)。 前臺接待(dai)(dai)及客(ke)房服務(wu)(wu)類(lei)崗(gang)位：前臺接待(dai)(dai)、客(ke)房服務(wu)(wu)員、管家等(deng)。 餐(can)飲服務(wu)(wu)類(lei)崗(gang)位：餐(can)廳服務(wu)(wu)員、大堂吧主管、西(xi)餐(can)廚師(shi)等(deng)。 會議及活動策(ce)劃類(lei)崗(gang)位：會議策(ce)劃經(jing)(jing)(jing)理(li)(li)、婚禮(li)策(ce)劃師(shi)等(deng)。

酒(jiu)店(dian)管(guan)理(li)(li)本科生可以在酒(jiu)店(dian)行業(ye)從事經營(ying)管(guan)理(li)(li)崗(gang)位，AG真人(ren)國際(china)官方網站酒(jiu)店(dian)餐(can)飲(yin)服(fu)(fu)(fu)務員與(yu)管(guan)理(li)(li)如(ru)酒(jiu)店(dian)總經理(li)(li)、部門經理(li)(li)、運營(ying)主管(guan)等。他們負責協調員工工作(zuo)、制(zhi)定戰略(lve)計劃、管(guan)理(li)(li)預算和資源分配等。客(ke)戶服(fu)(fu)(fu)務 客(ke)戶服(fu)(fu)(fu)務是酒(jiu)店(dian)行業(ye)中至關重要的(de)一環，酒(jiu)店(dian)管(guan)理(li)(li)本科生可以擔任客(ke)戶服(fu)(fu)(fu)務經理(li)(li)或前(qian)臺接(jie)待員等職位。

保(bao)安部主管(guan)/經(jing)(jing)理(li)(li)(li)等。以下是酒店(dian)(dian)職位的(de)詳細(xi)介紹：總經(jing)(jing)理(li)(li)(li)是酒店(dian)(dian)的(de)最(zui)高管(guan)理(li)(li)(li)層(ceng)，AG真人國際(china)官(guan)方網(wang)站酒店(dian)(dian)餐飲服務(wu)員與管(guan)理(li)(li)(li)負(fu)責制定(ding)酒店(dian)(dian)的(de)整(zheng)體戰略規劃和(he)日常運營管(guan)理(li)(li)(li)。他們通(tong)常負(fu)責酒店(dian)(dian)的(de)業績和(he)客戶服務(wu)質(zhi)量，確保(bao)酒店(dian)(dian)的(de)運營符合公司目標和(he)愿景。酒店(dian)(dian)客房部負(fu)責酒店(dian)(dian)客房的(de)清潔、布草更(geng)換、設(she)施維(wei)護等工作。

總經理(li)(li)助(zhu)理(li)(li)：協助(zhu)酒(jiu)店總經理(li)(li)管(guan)(guan)理(li)(li)酒(jiu)店運營(ying)，AG真人國際(china)官方(fang)網站酒(jiu)店餐飲服務員與管(guan)(guan)理(li)(li)負(fu)責制定(ding)運營(ying)策略、開展市場營(ying)銷、管(guan)(guan)理(li)(li)預算(suan)等。 運營(ying)總監：負(fu)責酒(jiu)店的(de)整體運營(ying)和(he)管(guan)(guan)理(li)(li)，包(bao)括客房、餐飲、會(hui)議等各個(ge)部門(men)的(de)協調與管(guan)(guan)理(li)(li)。 分(fen)管(guan)(guan)部門(men)領導：可以繼續在客房部門(men)工作，但是職位(wei)等級會(hui)更高(gao)，擔任部門(men)總監或(huo)者副總監等職位(wei)，負(fu)責部門(men)的(de)運營(ying)和(he)管(guan)(guan)理(li)(li)。

餐(can)(can)廳(ting)經理(li)負(fu)責酒(jiu)店餐(can)(can)飲(yin)部門的整(zheng)體運營(ying)和管(guan)理(li)。他們需要管(guan)理(li)餐(can)(can)廳(ting)的日常事(shi)務，AG真(zhen)人國際(china)官(guan)方網站酒(jiu)店餐(can)(can)飲(yin)服務員與(yu)管(guan)理(li)包括菜品制(zhi)作(zuo)、服務質量(liang)控制(zhi)、客(ke)戶關系維護等。廚師(shi) 廚師(shi)負(fu)責制(zhi)作(zuo)各(ge)種菜品，需要熟練掌(zhang)握(wo)各(ge)種烹飪技能，了解食材搭配(pei)(pei)和口味調配(pei)(pei)，以提供高質量(liang)的餐(can)(can)飲(yin)服務。

管(guan)(guan)(guan)理(li)(li)(li)層職位 總(zong)經(jing)(jing)理(li)(li)(li)：負(fu)責整個(ge)酒(jiu)店(dian)的運(yun)營和管(guan)(guan)(guan)理(li)(li)(li)，AG真(zhen)人國際(china)官方網站(zhan)酒(jiu)店(dian)餐(can)飲服務員與管(guan)(guan)(guan)理(li)(li)(li)制定(ding)酒(jiu)店(dian)策略(lve)，監(jian)督各(ge)部(bu)門(men)的工作(zuo)。 部(bu)門(men)經(jing)(jing)理(li)(li)(li)：如前臺經(jing)(jing)理(li)(li)(li)、客房經(jing)(jing)理(li)(li)(li)、餐(can)飲經(jing)(jing)理(li)(li)(li)等，負(fu)責各(ge)自部(bu)門(men)的日常管(guan)(guan)(guan)理(li)(li)(li)。 主管(guan)(guan)(guan)：如前臺主管(guan)(guan)(guan)、財務主管(guan)(guan)(guan)等，協(xie)助經(jing)(jing)理(li)(li)(li)進行日常運(yun)營和管(guan)(guan)(guan)理(li)(li)(li)工作(zuo)。

如(ru)何(he)管(guan)理(li)(li)(li)(li)(li)酒(jiu)店(dian)(dian)員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong) 1、加強培(pei)訓(xun)(xun)，AG真人(ren)(ren)(ren)(ren)(ren)國(guo)際(ji)(china)官方網站(zhan)酒(jiu)店(dian)(dian)餐飲(yin)服務員(yuan)(yuan)與管(guan)理(li)(li)(li)(li)(li)提(ti)(ti)高(gao)(gao)(gao)服務技(ji)能(neng)(neng)(neng)。培(pei)訓(xun)(xun)有(you)助于提(ti)(ti)高(gao)(gao)(gao)員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)自(zi)(zi)(zi)身(shen)素(su)質(zhi)和(he)服務水平，使他們(men)能(neng)(neng)(neng)適應(ying)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)崗(gang)位的(de)(de)(de)(de)(de)需求(qiu)(qiu)。比(bi)如(ru)，接待(dai)前來投訴(su)的(de)(de)(de)(de)(de)客人(ren)(ren)(ren)(ren)(ren)無疑是(shi)(shi)(shi)對(dui)酒(jiu)店(dian)(dian)的(de)(de)(de)(de)(de)管(guan)理(li)(li)(li)(li)(li)人(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)及員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)一(yi)種挑戰(zhan)，要做到既使客人(ren)(ren)(ren)(ren)(ren)滿意而歸，自(zi)(zi)(zi)己又能(neng)(neng)(neng)從容地(di)應(ying)對(dui)，就(jiu)必(bi)須掌握處理(li)(li)(li)(li)(li)客人(ren)(ren)(ren)(ren)(ren)投訴(su)的(de)(de)(de)(de)(de)一(yi)些程序、方法及藝術，這(zhe)些都需要經(jing)過(guo)培(pei)訓(xun)(xun)得到提(ti)(ti)高(gao)(gao)(gao)。2、適當(dang)地(di)運用(yong)激勵(li)(li) 員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)每天站(zhan)的(de)(de)(de)(de)(de)時(shi)(shi)間在(zai)(zai)六(liu)個小時(shi)(shi)以(yi)(yi)上，工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)做得好，也(ye)會讓(rang)其產生成(cheng)就(jiu)感，沒有(you)哪個人(ren)(ren)(ren)(ren)(ren)希(xi)望自(zi)(zi)(zi)己是(shi)(shi)(shi)落后的(de)(de)(de)(de)(de)，如(ru)果一(yi)個領班(ban)只會用(yong)處罰手段，那無疑是(shi)(shi)(shi)監工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，適當(dang)的(de)(de)(de)(de)(de)激勵(li)(li)會讓(rang)人(ren)(ren)(ren)(ren)(ren)從心底里(li)接受并做的(de)(de)(de)(de)(de)更(geng)(geng)好。3、人(ren)(ren)(ren)(ren)(ren)資(zi)管(guan)理(li)(li)(li)(li)(li) ，酒(jiu)店(dian)(dian)里(li)，人(ren)(ren)(ren)(ren)(ren)資(zi)流(liu)(liu)動(dong)頻(pin)繁。人(ren)(ren)(ren)(ren)(ren)力(li)資(zi)源(yuan)調動(dong)安排，合理(li)(li)(li)(li)(li)調動(dong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，激勵(li)(li)員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)熱情。另一(yi)方面(mian)，人(ren)(ren)(ren)(ren)(ren)力(li)資(zi)源(yuan)管(guan)理(li)(li)(li)(li)(li)包括部門(men)定編定員(yuan)(yuan)，合理(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)設(she)置組織，科學(xue)的(de)(de)(de)(de)(de)定員(yuan)(yuan)，可以(yi)(yi)更(geng)(geng)有(you)效減少人(ren)(ren)(ren)(ren)(ren)里(li)成(cheng)本(ben)。如(ru)：要以(yi)(yi)2個人(ren)(ren)(ren)(ren)(ren)做3個人(ren)(ren)(ren)(ren)(ren)的(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，待(dai)遇可以(yi)(yi)適當(dang)的(de)(de)(de)(de)(de)靈活安排。4、人(ren)(ren)(ren)(ren)(ren)性化(hua)管(guan)理(li)(li)(li)(li)(li)是(shi)(shi)(shi)激勵(li)(li)員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)方式之一(yi)。舉(ju)個例子：你(ni)(ni)可以(yi)(yi)拿親手寫的(de)(de)(de)(de)(de)便條跟(gen)員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)交流(liu)(liu)。實(shi)話告訴(su)你(ni)(ni)，這(zhe)招絕對(dui)給力(li)。2。實(shi)行人(ren)(ren)(ren)(ren)(ren)性化(hua)獎勵(li)(li)。如(ru)：你(ni)(ni)可以(yi)(yi)了解員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)愛好，給他們(men)獎勵(li)(li)他們(men)喜(xi)歡的(de)(de)(de)(de)(de)東西，還(huan)可以(yi)(yi)在(zai)(zai)私下多和(he)員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)交流(liu)(liu)一(yi)塊出(chu)去唱歌呀(ya)，吃飯呀(ya)等等。這(zhe)招雖然老土，但(dan)相(xiang)當(dang)管(guan)用(yong)。5、領班(ban)是(shi)(shi)(shi)酒(jiu)店(dian)(dian)中(zhong)最(zui)小的(de)(de)(de)(de)(de)單位管(guan)理(li)(li)(li)(li)(li)者，不僅(jin)要領導(dao)下屬員(yuan)(yuan)、而且要面(mian)對(dui)顧客，要求(qiu)(qiu)領班(ban)用(yong)更(geng)(geng)多的(de)(de)(de)(de)(de)時(shi)(shi)間去為(wei)(wei)員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)提(ti)(ti)供指導(dao)，以(yi)(yi)實(shi)現日常(chang)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)目標。領班(ban)應(ying)監督下屬員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，以(yi)(yi)確保(bao)實(shi)現酒(jiu)店(dian)(dian)的(de)(de)(de)(de)(de)經(jing)營要求(qiu)(qiu)，還(huan)需在(zai)(zai)本(ben)班(ban)組起到領導(dao)作(zuo)(zuo)用(yong)，在(zai)(zai)需要時(shi)(shi)直接參與餐廳的(de)(de)(de)(de)(de)服務工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，是(shi)(shi)(shi)酒(jiu)店(dian)(dian)營業過(guo)程中(zhong)，工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)量最(zui)大最(zui)辛苦的(de)(de)(de)(de)(de)管(guan)理(li)(li)(li)(li)(li)者。6、要不斷提(ti)(ti)升(sheng)自(zi)(zi)(zi)身(shen)素(su)質(zhi)，為(wei)(wei)員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)樹立優良的(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)行為(wei)(wei)典范，這(zhe)樣(yang)才能(neng)(neng)(neng)帶動(dong)員(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)努力(li)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，共同進步、共同提(ti)(ti)高(gao)(gao)(gao)。要成(cheng)為(wei)(wei)一(yi)名優秀的(de)(de)(de)(de)(de)基層管(guan)理(li)(li)(li)(li)(li)人(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)，就(jiu)要時(shi)(shi)刻清楚(chu)自(zi)(zi)(zi)己的(de)(de)(de)(de)(de)一(yi)言一(yi)行、一(yi)舉(ju)一(yi)動(dong)不只是(shi)(shi)(shi)代(dai)表你(ni)(ni)的(de)(de)(de)(de)(de)個人(ren)(ren)(ren)(ren)(ren)行為(wei)(wei)，而是(shi)(shi)(shi)代(dai)表著整個酒(jiu)店(dian)(dian)的(de)(de)(de)(de)(de)形象，只有(you)當(dang)你(ni)(ni)把自(zi)(zi)(zi)身(shen)的(de)(de)(de)(de)(de)管(guan)理(li)(li)(li)(li)(li)潛能(neng)(neng)(neng)發揮(hui)出(chu)來，才能(neng)(neng)(neng)為(wei)(wei)酒(jiu)店(dian)(dian)的(de)(de)(de)(de)(de)發展(zhan)起到促進和(he)推動(dong)的(de)(de)(de)(de)(de)作(zuo)(zuo)用(yong)。