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本文目錄一覽：

• 1、酒店康樂部精細化管理與服務規范的目錄
• 2、餐飲連鎖店是怎么管理的?
• 3、食堂精細化管理實施方案
• 4、酒店服務精細化管理全案第2版(1CD)目錄

酒店康樂部精細化管理與服務規范的目錄

1、餐(can)飲總監負責(ze)(ze)餐(can)飲服(fu)務，AG真人國際(china)官方網站|餐(can)飲酒(jiu)店精(jing)細(xi)化(hua)管(guan)(guan)理(li)(li)(li)方案康樂部經理(li)(li)(li)負責(ze)(ze)整(zheng)體康樂活(huo)動策劃與執行，經理(li)(li)(li)助(zhu)理(li)(li)(li)輔助(zhu)管(guan)(guan)理(li)(li)(li)工(gong)作(zuo)。第三(san)節 康樂部精(jing)細(xi)化(hua)管(guan)(guan)理(li)(li)(li)制(zhi)(zhi)度(du)(du)設計 制(zhi)(zhi)定員工(gong)工(gong)作(zuo)制(zhi)(zhi)度(du)(du)，規范(fan)工(gong)作(zuo)流程，確保服(fu)務標(biao)準(zhun)統一。實施員工(gong)培訓制(zhi)(zhi)度(du)(du)，提(ti)升服(fu)務質(zhi)量與員工(gong)專業能力。建立會議(yi)管(guan)(guan)理(li)(li)(li)制(zhi)(zhi)度(du)(du)，促進信(xin)息溝通與決策效率。

2、這本書的(de)詳細內容覆蓋了(le)酒(jiu)店(dian)運營的(de)各(ge)個方(fang)面，AG真人國際(china)官(guan)方(fang)網站|餐(can)飲(yin)酒(jiu)店(dian)精細化管理方(fang)案包(bao)括(kuo)公關營銷部(bu)、前(qian)廳(ting)部(bu)、客房部(bu)、餐(can)飲(yin)部(bu)、康(kang)樂部(bu)、管家部(bu)、人事部(bu)、行(xing)政部(bu)、財務部(bu)、采購部(bu)、工(gong)程部(bu)和保安部(bu)等12個關鍵(jian)部(bu)門。

3、本書以(yi)精(jing)細化(hua)(hua)、規(gui)范化(hua)(hua)、實用化(hua)(hua)為原則，AG真(zhen)人(ren)(ren)國際(china)官(guan)方網站|餐飲(yin)酒(jiu)(jiu)店(dian)(dian)精(jing)細化(hua)(hua)管理方案細化(hua)(hua)了(le)酒(jiu)(jiu)店(dian)(dian)康樂(le)(le)部各工作事項。本書適合酒(jiu)(jiu)店(dian)(dian)管理人(ren)(ren)員(yuan)(yuan)、酒(jiu)(jiu)店(dian)(dian)康樂(le)(le)部從業人(ren)(ren)員(yuan)(yuan)、高校酒(jiu)(jiu)店(dian)(dian)管理專業師生使(shi)用，也(ye)可以(yi)作為酒(jiu)(jiu)店(dian)(dian)康樂(le)(le)人(ren)(ren)員(yuan)(yuan)培訓的實務教材。

餐(can)飲(yin)(yin)連(lian)(lian)鎖(suo)(suo)(suo)(suo)店(dian)(dian)(dian)(dian)(dian)是(shi)怎(zen)么管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)? 1、連(lian)(lian)鎖(suo)(suo)(suo)(suo)餐(can)廳的(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)模(mo)式分為(wei)縱向(xiang)和(he)(he)(he)(he)(he)(he)橫(heng)向(xiang)。縱向(xiang)包括(kuo)總(zong)(zong)部(bu)(bu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)、餐(can)廳營(ying)運(yun)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)、崗(gang)(gang)位(wei)操(cao)(cao)作(zuo)；橫(heng)向(xiang)涵蓋(gai)開(kai)發與(yu)(yu)供應(ying)(ying)(ying)鏈。實(shi)(shi)(shi)(shi)現(xian)(xian)經(jing)(jing)營(ying)目(mu)標(biao)，AG真人國際(ji)(china)官方(fang)網站|餐(can)飲(yin)(yin)酒(jiu)店(dian)(dian)(dian)(dian)(dian)精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)方(fang)案(an)從顧(gu)客需(xu)(xu)求出(chu)發 餐(can)廳經(jing)(jing)營(ying)的(de)(de)(de)(de)(de)最(zui)終(zhong)目(mu)標(biao)在(zai)(zai)于增加(jia)(jia)顧(gu)客光臨次(ci)數(shu)(shu)、營(ying)業(ye)(ye)(ye)(ye)(ye)額(e)和(he)(he)(he)(he)(he)(he)利(li)潤。餐(can)飲(yin)(yin)人應(ying)(ying)(ying)關(guan)注(zhu)顧(gu)客的(de)(de)(de)(de)(de)需(xu)(xu)求，包括(kuo)方(fang)便、食(shi)品(pin)(pin)(pin)(pin)品(pin)(pin)(pin)(pin)質(zhi)、友(you)善(shan)、效率(lv)、物(wu)超所值、享受(shou)和(he)(he)(he)(he)(he)(he)娛樂等(deng)。2、樹立(li)科(ke)(ke)學的(de)(de)(de)(de)(de)品(pin)(pin)(pin)(pin)牌(pai)(pai)(pai)意(yi)識(shi)，內煉(lian)外宣(xuan)(xuan)雙管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)齊下。打(da)造一(yi)個(ge)(ge)(ge)名(ming)牌(pai)(pai)(pai)，既需(xu)(xu)要自身不斷的(de)(de)(de)(de)(de)錘煉(lian)，又需(xu)(xu)要外部(bu)(bu)大(da)力(li)的(de)(de)(de)(de)(de)宣(xuan)(xuan)傳(chuan)(chuan)。中(zhong)式餐(can)飲(yin)(yin)連(lian)(lian)鎖(suo)(suo)(suo)(suo)企(qi)業(ye)(ye)(ye)(ye)(ye)應(ying)(ying)(ying)本著科(ke)(ke)學正(zheng)確(que)(que)的(de)(de)(de)(de)(de)品(pin)(pin)(pin)(pin)牌(pai)(pai)(pai)觀(guan)念(nian)，對(dui)企(qi)業(ye)(ye)(ye)(ye)(ye)品(pin)(pin)(pin)(pin)牌(pai)(pai)(pai)進行(xing)巨大(da)的(de)(de)(de)(de)(de)投入(ru)(ru)和(he)(he)(he)(he)(he)(he)長期(qi)(qi)(qi)的(de)(de)(de)(de)(de)培養。總(zong)(zong)之(zhi)，連(lian)(lian)鎖(suo)(suo)(suo)(suo)企(qi)業(ye)(ye)(ye)(ye)(ye)既不能(neng)(neng)(neng)(neng)一(yi)味的(de)(de)(de)(de)(de)依(yi)靠媒體(ti)(ti)宣(xuan)(xuan)傳(chuan)(chuan)炒(chao)作(zuo)，又不能(neng)(neng)(neng)(neng)吝嗇(se)于宣(xuan)(xuan)傳(chuan)(chuan)投資(zi)。將(jiang)(jiang)內外因有(you)機(ji)結合(he)(he)(he)起來才(cai)是(shi)正(zheng)確(que)(que)的(de)(de)(de)(de)(de)做法。3、服(fu)務(wu)(wu)(wu)(wu)與(yu)(yu)產品(pin)(pin)(pin)(pin)核(he)心競(jing)爭力(li)菜(cai)品(pin)(pin)(pin)(pin)創新(xin)、品(pin)(pin)(pin)(pin)質(zhi)保(bao)障，以及(ji)優(you)質(zhi)服(fu)務(wu)(wu)(wu)(wu)，是(shi)吸引和(he)(he)(he)(he)(he)(he)保(bao)持顧(gu)客的(de)(de)(de)(de)(de)關(guan)鍵(jian)(jian)。 嚴格的(de)(de)(de)(de)(de)質(zhi)量控制從食(shi)材到服(fu)務(wu)(wu)(wu)(wu)，全(quan)(quan)(quan)面的(de)(de)(de)(de)(de)質(zhi)量管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)體(ti)(ti)系(xi)確(que)(que)保(bao)食(shi)品(pin)(pin)(pin)(pin)安(an)全(quan)(quan)(quan)和(he)(he)(he)(he)(he)(he)顧(gu)客滿(man)(man)意(yi)度(du)(du)(du)。 風(feng)險管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)與(yu)(yu)應(ying)(ying)(ying)對(dui)預見并(bing)有(you)效管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)市場風(feng)險，維護(hu)品(pin)(pin)(pin)(pin)牌(pai)(pai)(pai)形象和(he)(he)(he)(he)(he)(he)危機(ji)應(ying)(ying)(ying)對(dui)能(neng)(neng)(neng)(neng)力(li)。4、匯總(zong)(zong)級連(lian)(lian)鎖(suo)(suo)(suo)(suo)：門(men)(men)(men)店(dian)(dian)(dian)(dian)(dian)定(ding)(ding)期(qi)(qi)(qi)將(jiang)(jiang)經(jing)(jing)營(ying)數(shu)(shu)據(ju)上報至總(zong)(zong)部(bu)(bu)，使(shi)總(zong)(zong)部(bu)(bu)能(neng)(neng)(neng)(neng)夠定(ding)(ding)期(qi)(qi)(qi)了(le)(le)解門(men)(men)(men)店(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)經(jing)(jing)營(ying)狀況。這種模(mo)式使(shi)得連(lian)(lian)鎖(suo)(suo)(suo)(suo)企(qi)業(ye)(ye)(ye)(ye)(ye)在(zai)(zai)外觀(guan)上呈現(xian)(xian)連(lian)(lian)鎖(suo)(suo)(suo)(suo)狀態，但未能(neng)(neng)(neng)(neng)實(shi)(shi)(shi)(shi)現(xian)(xian)有(you)效的(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)與(yu)(yu)協同，未能(neng)(neng)(neng)(neng)充分利(li)用(yong)(yong)連(lian)(lian)鎖(suo)(suo)(suo)(suo)餐(can)飲(yin)(yin)企(qi)業(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)優(you)勢。 經(jing)(jing)營(ying)數(shu)(shu)據(ju)級連(lian)(lian)鎖(suo)(suo)(suo)(suo)：該模(mo)式通過實(shi)(shi)(shi)(shi)時數(shu)(shu)據(ju)匯總(zong)(zong)，實(shi)(shi)(shi)(shi)現(xian)(xian)門(men)(men)(men)店(dian)(dian)(dian)(dian)(dian)經(jing)(jing)營(ying)數(shu)(shu)據(ju)的(de)(de)(de)(de)(de)即(ji)時更新(xin)。食(shi)堂(tang)(tang)精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)實(shi)(shi)(shi)(shi)施方(fang)案(an) 1、食(shi)堂(tang)(tang)精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)實(shi)(shi)(shi)(shi)施方(fang)案(an)（一(yi)） 誠信服(fu)務(wu)(wu)(wu)(wu)、用(yong)(yong)餐(can)自愿 自愿參(can)與(yu)(yu)、共同受(shou)益。 管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)體(ti)(ti)制 伙(huo)食(shi)團由(you)總(zong)(zong)務(wu)(wu)(wu)(wu)處負責(ze)日(ri)常(chang)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)，根據(ju)需(xu)(xu)要設(she)(she)(she)(she)(she)立(li)。 伙(huo)食(shi)團長：xx 主(zhu)(zhu)要職(zhi)(zhi)責(ze)：負責(ze)伙(huo)食(shi)團日(ri)常(chang)安(an)全(quan)(quan)(quan)、衛(wei)生(sheng)及(ji)飯菜(cai)質(zhi)量的(de)(de)(de)(de)(de)檢查。 會(hui)計、出(chu)納(na)：梁倫泉宗元(yuan)生(sheng) 主(zhu)(zhu)要職(zhi)(zhi)責(ze)：（1）根據(ju)繳(jiao)費情況，每(mei)月最(zui)后一(yi)天將(jiang)(jiang)下月各班(ban)用(yong)(yong)餐(can)人數(shu)(shu)統(tong)計表交食(shi)堂(tang)(tang)。2、要將(jiang)(jiang)精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)內容納(na)入(ru)(ru)各崗(gang)(gang)位(wei)人員(yuan)的(de)(de)(de)(de)(de)量化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)目(mu)標(biao)責(ze)任制，進行(xing)綜合(he)(he)(he)考(kao)核(he)，并(bing)作(zuo)為(wei)評(ping)價(jia)考(kao)核(he)各崗(gang)(gang)位(wei)及(ji)其負責(ze)人工(gong)作(zuo)業(ye)(ye)(ye)(ye)(ye)績(ji)的(de)(de)(de)(de)(de)重要依(yi)據(ju)，真正(zheng)做到“點點滴(di)滴(di)求合(he)(he)(he)理(li)(li)(li)(li)(li)(li)(li)(li)(li)，細(xi)(xi)微之(zhi)處見管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)”。3、學校(xiao)食(shi)堂(tang)(tang)校(xiao)外供餐(can)單位(wei)應(ying)(ying)(ying)加(jia)(jia)強(qiang)精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)共產措施如(ru)下：成立(li)學校(xiao)食(shi)堂(tang)(tang)衛(wei)生(sheng)安(an)全(quan)(quan)(quan)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)領導(dao)(dao)小組，定(ding)(ding)期(qi)(qi)(qi)的(de)(de)(de)(de)(de)對(dui)食(shi)堂(tang)(tang)的(de)(de)(de)(de)(de)衛(wei)生(sheng)進行(xing)檢查。4、加(jia)(jia)強(qiang)加(jia)(jia)工(gong)和(he)(he)(he)(he)(he)(he)烹(peng)飪(ren)環(huan)(huan)(huan)節(jie)(jie)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)：強(qiang)化(hua)(hua)(hua)(hua)廚(chu)(chu)房衛(wei)生(sheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)，定(ding)(ding)期(qi)(qi)(qi)清洗和(he)(he)(he)(he)(he)(he)消毒廚(chu)(chu)房設(she)(she)(she)(she)(she)備，保(bao)持廚(chu)(chu)房環(huan)(huan)(huan)境整潔衛(wei)生(sheng)。培訓食(shi)堂(tang)(tang)工(gong)作(zuo)人員(yuan)，提(ti)(ti)(ti)高其食(shi)品(pin)(pin)(pin)(pin)加(jia)(jia)工(gong)和(he)(he)(he)(he)(he)(he)烹(peng)飪(ren)技能(neng)(neng)(neng)(neng)，規范操(cao)(cao)作(zuo)流程。 提(ti)(ti)(ti)倡(chang)減少(shao)食(shi)品(pin)(pin)(pin)(pin)浪(lang)費：鼓(gu)勵學生(sheng)合(he)(he)(he)理(li)(li)(li)(li)(li)(li)(li)(li)(li)搭(da)配菜(cai)品(pin)(pin)(pin)(pin)，減少(shao)食(shi)品(pin)(pin)(pin)(pin)浪(lang)費，增強(qiang)節(jie)(jie)約意(yi)識(shi)和(he)(he)(he)(he)(he)(he)文(wen)明用(yong)(yong)餐(can)行(xing)為(wei)。酒(jiu)店(dian)(dian)(dian)(dian)(dian)服(fu)務(wu)(wu)(wu)(wu)精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)全(quan)(quan)(quan)案(an)第2版(1CD)目(mu)錄 第1章(zhang)——資(zi)金管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)：涉及(ji)風(feng)險識(shi)別、關(guan)鍵(jian)(jian)環(huan)(huan)(huan)節(jie)(jie)控制、崗(gang)(gang)位(wei)職(zhi)(zhi)責(ze)和(he)(he)(he)(he)(he)(he)授權(quan)審批，包括(kuo)現(xian)(xian)金與(yu)(yu)銀行(xing)存(cun)款、票據(ju)和(he)(he)(he)(he)(he)(he)印(yin)章(zhang)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)等(deng)。第2章(zhang)——采(cai)購(gou)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)：詳細(xi)(xi)闡述風(feng)險、關(guan)鍵(jian)(jian)環(huan)(huan)(huan)節(jie)(jie)控制，以及(ji)采(cai)購(gou)決策(ce)、付款、驗收和(he)(he)(he)(he)(he)(he)供應(ying)(ying)(ying)商管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)等(deng)流程和(he)(he)(he)(he)(he)(he)制度(du)(du)(du)。《酒(jiu)店(dian)(dian)(dian)(dian)(dian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)概論(lun)》課程的(de)(de)(de)(de)(de)教(jiao)材，不僅要強(qiang)調(diao)一(yi)定(ding)(ding)的(de)(de)(de)(de)(de)學科(ke)(ke)理(li)(li)(li)(li)(li)(li)(li)(li)(li)論(lun)性和(he)(he)(he)(he)(he)(he)科(ke)(ke)學性，又要注(zhu)重酒(jiu)店(dian)(dian)(dian)(dian)(dian)實(shi)(shi)(shi)(shi)踐應(ying)(ying)(ying)用(yong)(yong)中(zhong)的(de)(de)(de)(de)(de)實(shi)(shi)(shi)(shi)用(yong)(yong)性和(he)(he)(he)(he)(he)(he)可操(cao)(cao)作(zuo)性；既能(neng)(neng)(neng)(neng)使(shi)學生(sheng)學到酒(jiu)店(dian)(dian)(dian)(dian)(dian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)基礎知識(shi)，又能(neng)(neng)(neng)(neng)在(zai)(zai)技術和(he)(he)(he)(he)(he)(he)方(fang)法上適應(ying)(ying)(ying)現(xian)(xian)代酒(jiu)店(dian)(dian)(dian)(dian)(dian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)實(shi)(shi)(shi)(shi)踐運(yun)作(zuo)的(de)(de)(de)(de)(de)需(xu)(xu)要。國際(ji)飯店(dian)(dian)(dian)(dian)(dian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li) 本書(shu)(shu)是(shi)美國飯店(dian)(dian)(dian)(dian)(dian)業(ye)(ye)(ye)(ye)(ye)協會(hui)系(xi)列教(jiao)材中(zhong)的(de)(de)(de)(de)(de)經(jing)(jing)典著作(zuo)，在(zai)(zai)國際(ji)酒(jiu)店(dian)(dian)(dian)(dian)(dian)行(xing)業(ye)(ye)(ye)(ye)(ye)具有(you)深遠(yuan)影響。《酒(jiu)店(dian)(dian)(dian)(dian)(dian)服(fu)務(wu)(wu)(wu)(wu)精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)全(quan)(quan)(quan)案(an)》王(wang)宏 編著 非常(chang)不錯，上手很快的(de)(de)(de)(de)(de)！大(da)概內容：12個(ge)(ge)(ge)酒(jiu)店(dian)(dian)(dian)(dian)(dian)部(bu)(bu)門(men)(men)(men)設(she)(she)(she)(she)(she)計，12個(ge)(ge)(ge)酒(jiu)店(dian)(dian)(dian)(dian)(dian)部(bu)(bu)門(men)(men)(men)權(quan)責(ze)，245個(ge)(ge)(ge)酒(jiu)店(dian)(dian)(dian)(dian)(dian)崗(gang)(gang)位(wei)職(zhi)(zhi)責(ze)，309個(ge)(ge)(ge)酒(jiu)店(dian)(dian)(dian)(dian)(dian)服(fu)務(wu)(wu)(wu)(wu)流程，309套酒(jiu)店(dian)(dian)(dian)(dian)(dian)服(fu)務(wu)(wu)(wu)(wu)規范。圖(tu)書(shu)(shu)信息：銷(xiao)(xiao)售(shou)(shou)(shou)(shou)提(ti)(ti)(ti)成設(she)(she)(she)(she)(she)計精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)全(quan)(quan)(quan)案(an) 作(zuo)者：韓偉靜編著 出(chu)版社：人民郵(you)電出(chu)版社 出(chu)版時間：2010年8月1日(ri) 頁(ye)數(shu)(shu)：330，000 字(zi) 開(kai)本：16開(kai) ISBN：9787115232984 價(jia)格：人民幣500元(yuan) 這部(bu)(bu)專著深入(ru)(ru)探討(tao)了(le)(le)銷(xiao)(xiao)售(shou)(shou)(shou)(shou)提(ti)(ti)(ti)成設(she)(she)(she)(she)(she)計的(de)(de)(de)(de)(de)精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)策(ce)略(lve)，為(wei)讀者提(ti)(ti)(ti)供了(le)(le)實(shi)(shi)(shi)(shi)用(yong)(yong)的(de)(de)(de)(de)(de)案(an)例(li)分析和(he)(he)(he)(he)(he)(he)理(li)(li)(li)(li)(li)(li)(li)(li)(li)論(lun)指導(dao)(dao)。第8章(zhang)，中(zhong)小企(qi)業(ye)(ye)(ye)(ye)(ye)市場管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)制度(du)(du)(du)設(she)(she)(she)(she)(she)計：構建市場調(diao)研、品(pin)(pin)(pin)(pin)牌(pai)(pai)(pai)建設(she)(she)(she)(she)(she)、渠道管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)、營(ying)銷(xiao)(xiao)推廣、客戶服(fu)務(wu)(wu)(wu)(wu)等(deng)環(huan)(huan)(huan)節(jie)(jie)的(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)制度(du)(du)(du)，提(ti)(ti)(ti)高市場競(jing)爭力(li)。第9章(zhang)，中(zhong)小企(qi)業(ye)(ye)(ye)(ye)(ye)銷(xiao)(xiao)售(shou)(shou)(shou)(shou)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)制度(du)(du)(du)設(she)(she)(she)(she)(she)計：優(you)化(hua)(hua)(hua)(hua)銷(xiao)(xiao)售(shou)(shou)(shou)(shou)流程，建立(li)銷(xiao)(xiao)售(shou)(shou)(shou)(shou)團隊激勵機(ji)制，實(shi)(shi)(shi)(shi)施客戶關(guan)系(xi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)，提(ti)(ti)(ti)升銷(xiao)(xiao)售(shou)(shou)(shou)(shou)額(e)和(he)(he)(he)(he)(he)(he)客戶滿(man)(man)意(yi)度(du)(du)(du)。督導(dao)(dao)的(de)(de)(de)(de)(de)角色定(ding)(ding)位(wei)至關(guan)重要，他(ta)們不僅需(xu)(xu)要明確(que)(que)自身在(zai)(zai)團隊中(zhong)的(de)(de)(de)(de)(de)職(zhi)(zhi)責(ze)，還要懂(dong)得如(ru)何在(zai)(zai)銷(xiao)(xiao)售(shou)(shou)(shou)(shou)流程中(zhong)找(zhao)準定(ding)(ding)位(wei)，為(wei)門(men)(men)(men)店(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)成功運(yun)作(zuo)貢獻力(li)量。（第二(er)集(ji)：找(zhao)準督導(dao)(dao)的(de)(de)(de)(de)(de)角色定(ding)(ding)位(wei)）精(jing)(jing)(jing)細(xi)(xi)化(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)銷(xiao)(xiao)售(shou)(shou)(shou)(shou)終(zhong)端管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)是(shi)提(ti)(ti)(ti)升業(ye)(ye)(ye)(ye)(ye)績(ji)的(de)(de)(de)(de)(de)重要環(huan)(huan)(huan)節(jie)(jie)，督導(dao)(dao)需(xu)(xu)深入(ru)(ru)了(le)(le)解并(bing)實(shi)(shi)(shi)(shi)施精(jing)(jing)(jing)準的(de)(de)(de)(de)(de)策(ce)略(lve)，確(que)(que)保(bao)每(mei)個(ge)(ge)(ge)環(huan)(huan)(huan)節(jie)(jie)都能(neng)(neng)(neng)(neng)發揮出(chu)最(zui)大(da)效益。