中文国产成人精品久久不卡_亚洲精品高清国产麻豆专区_四虎影视久久久免费_欧美性videos高清精品

本文目錄一覽：

• 1、酒店餐飲服務與管理內容簡介
• 2、酒店餐飲服務質量管理
• 3、酒店餐飲管理知識
• 4、餐飲服務接待管理包括哪些環節?
• 5、酒店餐飲服務與管理基本信息

酒店餐飲服務與管理內容簡介

項目(mu)一(yi)：認識餐(can)(can)飲 任務(wu)1：了(le)解(jie)餐(can)(can)飲業的(de)(de)歷史和現狀，AG真(zhen)人(ren)國際(china)官(guan)方(fang)網(wang)站|酒店餐(can)(can)飲服(fu)務(wu)管理(li)答案包括國內外發展概(gai)況和現代趨勢。 任務(wu)2：掌握餐(can)(can)飲服(fu)務(wu)的(de)(de)特點以及服(fu)務(wu)與(yu)(yu)管理(li)的(de)(de)目(mu)標(biao)。 項目(mu)二：餐(can)(can)飲機構設置(zhi)與(yu)(yu)人(ren)員(yuan)(yuan)配置(zhi) 任務(wu)1：理(li)解(jie)餐(can)(can)飲部的(de)(de)組(zu)織結構和員(yuan)(yuan)工(gong)配置(zhi)原(yuan)則。 活動1：探討影(ying)響人(ren)員(yuan)(yuan)編制的(de)(de)因素和定員(yuan)(yuan)方(fang)法。

宴(yan)會管(guan)理(li)和(he)質量管(guan)理(li)是(shi)書中重要的組成部分(fen)，AG真人國際(china)官方網站|酒店餐飲服務管(guan)理(li)答案涵蓋了大型活動(dong)的組織(zhi)、執行標準以及如何確保食品(pin)安(an)全(quan)和(he)服務質量。衛(wei)(wei)生安(an)全(quan)管(guan)理(li)章節則強調(diao)了餐飲業(ye)中衛(wei)(wei)生清潔和(he)預防措施的重要性。設(she)備用品(pin)管(guan)理(li)則教(jiao)導讀(du)者如何有效(xiao)管(guan)理(li)和(he)維護餐飲設(she)施和(he)用品(pin)，以保證服務的連續性和(he)效(xiao)率。

菜單設計、采購(gou)與庫存(cun)管理(li)、廚房(fang)生產(chan)和(he)餐(can)(can)飲(yin)銷售管理(li)等(deng)專(zhuan)業(ye)內容，AG真(zhen)人國際(ji)(china)官方網站|酒店餐(can)(can)飲(yin)服務(wu)管理(li)答案為(wei)讀者提供(gong)了全面的餐(can)(can)飲(yin)運營視角。此書緊跟餐(can)(can)飲(yin)行業(ye)的最(zui)新動態，特別注重實用性(xing)，旨(zhi)在滿(man)足(zu)餐(can)(can)飲(yin)服務(wu)與管理(li)崗(gang)位(wei)的實際(ji)需求，強調時效(xiao)性(xing)、針對性(xing)和(he)指導性(xing)。

具體包括餐(can)(can)飲服務(wu)的(de)概述、餐(can)(can)飲部組織結構與(yu)職能、基本服務(wu)技能、中(zhong)餐(can)(can)廳與(yu)西餐(can)(can)廳服務(wu)，AG真人(ren)國際(china)官方網(wang)站|酒店餐(can)(can)飲服務(wu)管理(li)答案以及餐(can)(can)飲管理(li)的(de)餐(can)(can)廳與(yu)酒吧運營(ying)(ying)、菜單(dan)設計、宴會管理(li)、服務(wu)質量、營(ying)(ying)銷和人(ren)力資源管理(li)等內容。

它以管(guan)理(li)(li)理(li)(li)論為基石，AG真人國(guo)際(ji)(china)官方(fang)網站|酒(jiu)店(dian)餐飲(yin)(yin)服務(wu)管(guan)理(li)(li)答案(an)遵(zun)循餐飲(yin)(yin)服務(wu)與(yu)管(guan)理(li)(li)的(de)自然法則，以實(shi)際(ji)的(de)餐飲(yin)(yin)業務(wu)運營為教學基礎，注(zhu)重實(shi)用性，引(yin)入最新(xin)的(de)管(guan)理(li)(li)策略和操作(zuo)方(fang)法。本書強(qiang)調理(li)(li)論與(yu)實(shi)踐的(de)結合，詳(xiang)細解析了餐飲(yin)(yin)服務(wu)與(yu)管(guan)理(li)(li)中(zhong)的(de)各個(ge)要(yao)素之間的(de)內(nei)在(zai)聯系及其運作(zuo)流程(cheng)，旨(zhi)在(zai)提升(sheng)學生的(de)專業技(ji)能，同時(shi)為他們的(de)未來(lai)發展提供堅(jian)實(shi)的(de)理(li)(li)論支撐。

主(zhu)要講述了以(yi)管理(li)(li)(li)理(li)(li)(li)論(lun)為(wei)指(zhi)導(dao)，AG真人國際(china)官方網站|酒店餐(can)(can)飲(yin)服(fu)(fu)務(wu)管理(li)(li)(li)答案根據飯店餐(can)(can)飲(yin)服(fu)(fu)務(wu)與管理(li)(li)(li)的客觀規(gui)律，以(yi)餐(can)(can)飲(yin)實(shi)際業務(wu)經營活動(dong)為(wei)基礎(chu)，以(yi)當前最(zui)新、最(zui)實(shi)用(yong)的管理(li)(li)(li)方法與操作(zuo)為(wei)主(zhu)要內(nei)容，堅(jian)持理(li)(li)(li)論(lun)與實(shi)際相(xiang)結合(he)，全面、系統地闡(chan)述了飯店餐(can)(can)飲(yin)服(fu)(fu)務(wu)與管理(li)(li)(li)的各(ge)種要素的內(nei)在聯系及其運行程序(xu)，既培養了學(xue)生(sheng)的服(fu)(fu)務(wu)技能，又為(wei)學(xue)生(sheng)將來的發(fa)展奠定(ding)了理(li)(li)(li)論(lun)基礎(chu)。

酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)量管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li) 1、酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)量管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)方法 明確(que)(que)(que)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)標(biao)準(zhun)與(yu)流(liu)程(cheng) 酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)需(xu)(xu)(xu)(xu)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)制(zhi)(zhi)定(ding)詳盡(jin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)量標(biao)準(zhun)及流(liu)程(cheng)，AG真人(ren)國(guo)際(china)官方網站|酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)答(da)案確(que)(que)(que)保(bao)每一(yi)(yi)(yi)項服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)都有(you)(you)(you)(you)明確(que)(que)(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)操作(zuo)(zuo)規范和(he)(he)質(zhi)(zhi)(zhi)量要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)求(qiu)。這(zhe)些標(biao)準(zhun)應(ying)(ying)包(bao)(bao)括(kuo)前臺接(jie)(jie)(jie)(jie)待(dai)(dai)、客(ke)(ke)(ke)房服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)、餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)和(he)(he)后臺支持等(deng)(deng)(deng)(deng)方面。通過(guo)制(zhi)(zhi)定(ding)清晰(xi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)標(biao)準(zhun)，員(yuan)工(gong)(gong)(gong)能(neng)夠(gou)明確(que)(que)(que)自身職責，提(ti)(ti)供(gong)一(yi)(yi)(yi)致的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)高質(zhi)(zhi)(zhi)量服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)。2、星(xing)級酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)量管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)因素的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)調查(cha)可(ke)(ke)以(yi)使用(yong)網絡(luo)評價，但需(xu)(xu)(xu)(xu)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)注意以(yi)下4點(dian)(dian)：網絡(luo)評價的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)樣(yang)(yang)本(ben)(ben)比較廣泛，但樣(yang)(yang)本(ben)(ben)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)質(zhi)(zhi)(zhi)量也參差不齊。需(xu)(xu)(xu)(xu)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)通過(guo)一(yi)(yi)(yi)定(ding)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)篩選(xuan)和(he)(he)分析(xi)，選(xuan)擇具(ju)有(you)(you)(you)(you)代表性(xing)和(he)(he)可(ke)(ke)信度的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)樣(yang)(yang)本(ben)(ben)，才(cai)能(neng)保(bao)證調查(cha)結果的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)準(zhun)確(que)(que)(que)性(xing)和(he)(he)可(ke)(ke)靠(kao)性(xing)。3、在酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)行(xing)業(ye)(ye)中(zhong)，餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)扮演著(zhu)(zhu)至(zhi)關重要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)角色。餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)部(bu)(bu)(bu)門(men)不僅為酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)帶來可(ke)(ke)觀(guan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)經(jing)濟收(shou)入(ru)，而且通過(guo)滿(man)(man)足顧(gu)客(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)需(xu)(xu)(xu)(xu)求(qiu)，提(ti)(ti)高服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)量，有(you)(you)(you)(you)助(zhu)(zhu)于(yu)(yu)增加(jia)顧(gu)客(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)滿(man)(man)意度并(bing)(bing)(bing)提(ti)(ti)升酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)口(kou)碑。酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)知識(shi)(shi)(shi) 機構(gou)(gou)設置要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)完整(zheng)(zheng)，崗位(wei)分工(gong)(gong)(gong)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)明確(que)(que)(que)：機構(gou)(gou)設置、管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)職責必須做到(dao)全(quan)輻射，不能(neng)出(chu)(chu)(chu)現(xian)空白點(dian)(dian)和(he)(he)稍(shao)有(you)(you)(you)(you)忽(hu)略的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)地(di)(di)方。中(zhong)小(xiao)型(xing)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)企(qi)業(ye)(ye)規模較小(xiao)，不能(neng)象(xiang)大飯店(dian)(dian)(dian)(dian)一(yi)(yi)(yi)樣(yang)(yang)設立那么多部(bu)(bu)(bu)門(men)，應(ying)(ying)采取統籌的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)方法。事無大小(xiao)，一(yi)(yi)(yi)定(ding)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)有(you)(you)(you)(you)人(ren)去管(guan)(guan)(guan)(guan)。制(zhi)(zhi)度要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)健(jian)(jian)全(quan)：企(qi)業(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)發(fa)展(zhan)不僅要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)有(you)(you)(you)(you)一(yi)(yi)(yi)套完整(zheng)(zheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)制(zhi)(zhi)度，更需(xu)(xu)(xu)(xu)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)有(you)(you)(you)(you)一(yi)(yi)(yi)套激勵(li)員(yuan)工(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)制(zhi)(zhi)度。每一(yi)(yi)(yi)次(ci)接(jie)(jie)(jie)(jie)待(dai)(dai)工(gong)(gong)(gong)作(zuo)(zuo)都是(shi)(shi)重要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，對(dui)于(yu)(yu)我們(men)可(ke)(ke)能(neng)是(shi)(shi)簡單的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重復，對(dui)于(yu)(yu)客(ke)(ke)(ke)人(ren)就是(shi)(shi)第(di)一(yi)(yi)(yi)次(ci)。餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基(ji)本(ben)(ben)知識(shi)(shi)(shi) 創(chuang)新(xin)(xin)意識(shi)(shi)(shi) 酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)是(shi)(shi)否(fou)有(you)(you)(you)(you)獨(du)特(te)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)風格和(he)(he)新(xin)(xin)穎(ying)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)是(shi)(shi)吸引(yin)客(ke)(ke)(ke)人(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)點(dian)(dian)之(zhi)一(yi)(yi)(yi)。酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)經(jing)理(li)(li)(li)(li)(li)(li)(li)只(zhi)有(you)(you)(you)(you)根據(ju)內(nei)外環(huan)(huan)(huan)境(jing)(jing)(jing)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)變化(hua)和(he)(he)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)自身發(fa)展(zhan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)求(qiu)，不斷更新(xin)(xin)觀(guan)念(nian)，改(gai)變認識(shi)(shi)(shi)，才(cai)能(neng)做出(chu)(chu)(chu)正確(que)(que)(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)決策，并(bing)(bing)(bing)付諸管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)和(he)(he)運營實踐，引(yin)導(dao)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)健(jian)(jian)康發(fa)展(zhan)。餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)接(jie)(jie)(jie)(jie)待(dai)(dai)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)包(bao)(bao)括(kuo)哪些環(huan)(huan)(huan)節(jie)? 餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)接(jie)(jie)(jie)(jie)待(dai)(dai)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)包(bao)(bao)括(kuo)以(yi)下幾個(ge)環(huan)(huan)(huan)節(jie)：預訂(ding)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)。根據(ju)接(jie)(jie)(jie)(jie)待(dai)(dai)時(shi)間(jian)和(he)(he)出(chu)(chu)(chu)席(xi)人(ren)數(shu)確(que)(que)(que)定(ding)恰(qia)當的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)用(yong)餐(can)(can)(can)(can)(can)(can)(can)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)，提(ti)(ti)前預訂(ding)席(xi)位(wei)。迎(ying)賓(bin)(bin)(bin)(bin)接(jie)(jie)(jie)(jie)待(dai)(dai)。包(bao)(bao)括(kuo)迎(ying)接(jie)(jie)(jie)(jie)賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)、引(yin)領賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)。將賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)從(cong)進(jin)門(men)引(yin)入(ru)包(bao)(bao)廂或座位(wei)。點(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)：賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)入(ru)座后，服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)員(yuan)給(gei)客(ke)(ke)(ke)人(ren)上(shang)茶(cha)水，接(jie)(jie)(jie)(jie)著(zhu)(zhu)幫助(zhu)(zhu)賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)完成(cheng)點(dian)(dian)菜(cai)(cai)(cai)和(he)(he)酒(jiu)(jiu)(jiu)(jiu)水。上(shang)菜(cai)(cai)(cai)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)：上(shang)菜(cai)(cai)(cai)時(shi)，服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)員(yuan)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)及時(shi)向賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)介紹菜(cai)(cai)(cai)品，上(shang)菜(cai)(cai)(cai)動作(zuo)(zuo)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)合(he)乎規范。期間(jian)進(jin)行(xing)撤換(huan)骨碟。餐(can)(can)(can)(can)(can)(can)(can)廳服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)包(bao)(bao)括(kuo)： 迎(ying)賓(bin)(bin)(bin)(bin)接(jie)(jie)(jie)(jie)待(dai)(dai)：迎(ying)接(jie)(jie)(jie)(jie)賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)，引(yin)領他們(men)從(cong)進(jin)門(men)到(dao)包(bao)(bao)廂或座位(wei)。 點(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)：賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)入(ru)座后，服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)員(yuan)需(xu)(xu)(xu)(xu)提(ti)(ti)供(gong)茶(cha)水，并(bing)(bing)(bing)協助(zhu)(zhu)賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)完成(cheng)點(dian)(dian)菜(cai)(cai)(cai)和(he)(he)選(xuan)擇酒(jiu)(jiu)(jiu)(jiu)水。 上(shang)菜(cai)(cai)(cai)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)：在上(shang)菜(cai)(cai)(cai)時(shi)，服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)員(yuan)應(ying)(ying)向賓(bin)(bin)(bin)(bin)客(ke)(ke)(ke)介紹菜(cai)(cai)(cai)品，并(bing)(bing)(bing)確(que)(que)(que)保(bao)上(shang)菜(cai)(cai)(cai)動作(zuo)(zuo)規范。同(tong)(tong)時(shi)，適(shi)時(shi)更換(huan)骨碟。餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)主(zhu)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)包(bao)(bao)括(kuo)以(yi)下幾個(ge)方面： 菜(cai)(cai)(cai)品制(zhi)(zhi)作(zuo)(zuo)：根據(ju)顧(gu)客(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)需(xu)(xu)(xu)(xu)求(qiu)和(he)(he)口(kou)味偏好(hao)，制(zhi)(zhi)作(zuo)(zuo)各類美(mei)食。 服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)環(huan)(huan)(huan)境(jing)(jing)(jing)營造(zao)：提(ti)(ti)供(gong)舒適(shi)、整(zheng)(zheng)潔的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)用(yong)餐(can)(can)(can)(can)(can)(can)(can)環(huan)(huan)(huan)境(jing)(jing)(jing)，包(bao)(bao)括(kuo)餐(can)(can)(can)(can)(can)(can)(can)廳布置、燈(deng)光照(zhao)明等(deng)(deng)(deng)(deng)。 顧(gu)客(ke)(ke)(ke)接(jie)(jie)(jie)(jie)待(dai)(dai)：包(bao)(bao)括(kuo)迎(ying)賓(bin)(bin)(bin)(bin)、點(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)、送餐(can)(can)(can)(can)(can)(can)(can)等(deng)(deng)(deng)(deng)環(huan)(huan)(huan)節(jie)，提(ti)(ti)供(gong)熱(re)情周到(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)。迎(ying)賓(bin)(bin)(bin)(bin)工(gong)(gong)(gong)作(zuo)(zuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)流(liu)程(cheng)主(zhu)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)包(bao)(bao)括(kuo)主(zhu)動接(jie)(jie)(jie)(jie)觸客(ke)(ke)(ke)人(ren)、引(yin)客(ke)(ke)(ke)入(ru)座等(deng)(deng)(deng)(deng)環(huan)(huan)(huan)節(jie)，這(zhe)些環(huan)(huan)(huan)節(jie)相輔相成(cheng)，是(shi)(shi)餐(can)(can)(can)(can)(can)(can)(can)廳接(jie)(jie)(jie)(jie)待(dai)(dai)禮(li)儀的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)組成(cheng)部(bu)(bu)(bu)分。以(yi)下是(shi)(shi)對(dui)迎(ying)賓(bin)(bin)(bin)(bin)工(gong)(gong)(gong)作(zuo)(zuo)流(liu)程(cheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)詳細(xi)描(miao)述，以(yi)期提(ti)(ti)高服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)量和(he)(he)效率。班前準(zhun)備工(gong)(gong)(gong)作(zuo)(zuo) 前臺員(yuan)工(gong)(gong)(gong)需(xu)(xu)(xu)(xu)打掃(sao)工(gong)(gong)(gong)作(zuo)(zuo)區域，確(que)(que)(que)保(bao)環(huan)(huan)(huan)境(jing)(jing)(jing)整(zheng)(zheng)潔。 收(shou)銀員(yuan)需(xu)(xu)(xu)(xu)準(zhun)時(shi)上(shang)班，并(bing)(bing)(bing)與(yu)上(shang)一(yi)(yi)(yi)班次(ci)進(jin)行(xing)工(gong)(gong)(gong)作(zuo)(zuo)交接(jie)(jie)(jie)(jie)。酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)與(yu)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)基(ji)本(ben)(ben)信息 1、這(zhe)本(ben)(ben)教(jiao)(jiao)材(cai)(cai)是(shi)(shi)專(zhuan)(zhuan)為高職高專(zhuan)(zhuan)旅(lv)游專(zhuan)(zhuan)業(ye)(ye)設計(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)模塊化(hua)創(chuang)新(xin)(xin)規劃(hua)教(jiao)(jiao)材(cai)(cai)，分為四個(ge)部(bu)(bu)(bu)分，共(gong)包(bao)(bao)含(han)九個(ge)核心模塊。首先，它從(cong)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)業(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)歷(li)史淵源(yuan)、獨(du)特(te)性(xing)質(zhi)(zhi)(zhi)和(he)(he)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)部(bu)(bu)(bu)門(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基(ji)本(ben)(ben)構(gou)(gou)成(cheng)出(chu)(chu)(chu)發(fa)，為讀(du)者提(ti)(ti)供(gong)了深入(ru)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)理(li)(li)(li)(li)(li)(li)(li)解(jie)。在菜(cai)(cai)(cai)單管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)部(bu)(bu)(bu)分，作(zuo)(zuo)者詳細(xi)解(jie)析(xi)了如何有(you)(you)(you)(you)效地(di)(di)規劃(hua)和(he)(he)執行(xing)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)菜(cai)(cai)(cai)單，確(que)(que)(que)保(bao)滿(man)(man)足各類顧(gu)客(ke)(ke)(ke)需(xu)(xu)(xu)(xu)求(qiu)。2、《酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)與(yu)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)》一(yi)(yi)(yi)書(shu)由(you)(you)周志宏和(he)(he)陳曉磬兩(liang)位(wei)作(zuo)(zuo)者共(gong)同(tong)(tong)編(bian)(bian)著(zhu)(zhu)，由(you)(you)湖南(nan)大學(xue)(xue)出(chu)(chu)(chu)版社出(chu)(chu)(chu)版。該(gai)書(shu)于(yu)(yu)2010年(nian)8月1日首次(ci)發(fa)行(xing)，收(shou)錄(lu)了292頁(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)內(nei)容，文(wen)字(zi)量達到(dao)了330，000字(zi)。印刷時(shi)間(jian)同(tong)(tong)樣(yang)(yang)為2010年(nian)8月1日，采用(yong)了16開本(ben)(ben)設計(ji)(ji)，紙張選(xuan)用(yong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)是(shi)(shi)膠版紙。3、《中(zhong)等(deng)(deng)(deng)(deng)職業(ye)(ye)教(jiao)(jiao)育規劃(hua)教(jiao)(jiao)材(cai)(cai)：餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)與(yu)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)》是(shi)(shi)由(you)(you)沈(shen)建龍編(bian)(bian)撰的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)本(ben)(ben)專(zhuan)(zhuan)業(ye)(ye)著(zhu)(zhu)作(zuo)(zuo)。該(gai)書(shu)由(you)(you)中(zhong)國(guo)人(ren)民大學(xue)(xue)出(chu)(chu)(chu)版社出(chu)(chu)(chu)版，其官方識(shi)(shi)(shi)別號碼(ma)為ISBN 9787300106182。該(gai)教(jiao)(jiao)材(cai)(cai)于(yu)(yu)2009年(nian)6月1日首次(ci)發(fa)行(xing)，標(biao)志著(zhu)(zhu)第(di)一(yi)(yi)(yi)版的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)誕生。全(quan)書(shu)共(gong)有(you)(you)(you)(you)178頁(ye)(ye)，采用(yong)平裝(zhuang)形(xing)式，適(shi)合(he)16開本(ben)(ben)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)閱(yue)(yue)讀(du)體(ti)驗。4、《餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)與(yu)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)：理(li)(li)(li)(li)(li)(li)(li)論篇》是(shi)(shi)由(you)(you)西北(bei)工(gong)(gong)(gong)業(ye)(ye)大學(xue)(xue)出(chu)(chu)(chu)版社出(chu)(chu)(chu)版的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，作(zuo)(zuo)為全(quan)國(guo)高等(deng)(deng)(deng)(deng)院(yuan)校旅(lv)游酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)專(zhuan)(zhuan)業(ye)(ye)國(guo)家級規劃(hua)教(jiao)(jiao)材(cai)(cai)系(xi)列(lie)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)第(di)一(yi)(yi)(yi)版，于(yu)(yu)2010年(nian)1月1日正式發(fa)行(xing)。該(gai)書(shu)共(gong)262頁(ye)(ye)，以(yi)簡體(ti)中(zhong)文(wen)為主(zhu)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)語(yu)言，采用(yong)16開本(ben)(ben)設計(ji)(ji)，方便閱(yue)(yue)讀(du)。其獨(du)特(te)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)ISBN號碼(ma)為9787561227343，同(tong)(tong)時(shi)還有(you)(you)(you)(you)對(dui)應(ying)(ying)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)條形(xing)碼(ma)，便于(yu)(yu)識(shi)(shi)(shi)別和(he)(he)購買。5、餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)(yin)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基(ji)本(ben)(ben)知識(shi)(shi)(shi) 創(chuang)新(xin)(xin)意識(shi)(shi)(shi)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)是(shi)(shi)否(fou)有(you)(you)(you)(you)獨(du)特(te)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)風格和(he)(he)新(xin)(xin)穎(ying)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)是(shi)(shi)吸引(yin)客(ke)(ke)(ke)人(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)點(dian)(dian)之(zhi)一(yi)(yi)(yi)。酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)經(jing)理(li)(li)(li)(li)(li)(li)(li)只(zhi)有(you)(you)(you)(you)根據(ju)內(nei)外環(huan)(huan)(huan)境(jing)(jing)(jing)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)變化(hua)和(he)(he)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)自身發(fa)展(zhan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)要(yao)(yao)(yao)(yao)(yao)(yao)(yao)(yao)求(qiu)，不斷更新(xin)(xin)觀(guan)念(nian)，改(gai)變認識(shi)(shi)(shi)，才(cai)能(neng)做出(chu)(chu)(chu)正確(que)(que)(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)決策，并(bing)(bing)(bing)付諸管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)和(he)(he)運營實踐，引(yin)導(dao)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)健(jian)(jian)康發(fa)展(zhan)。