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本文目錄一覽：

• 1、餐飲服務在酒店行業中的重要性?
• 2、如何提高酒店餐飲整體服務質量
• 3、酒店服務質量管理方法
• 4、提升酒店餐廳服務品質的措施
• 5、如何提升酒店餐飲服務質量
• 6、餐飲服務的質量管理技巧

餐飲服務在酒店行業中的重要性?

在酒(jiu)店(dian)行業(ye)中，AG真人國際(ji)(china)官方網(wang)站|酒(jiu)店(dian)餐(can)(can)飲(yin)店(dian)服務(wu)質(zhi)量管(guan)理餐(can)(can)飲(yin)服務(wu)扮演著(zhu)至關重要的(de)(de)(de)角色(se)。餐(can)(can)飲(yin)部門不僅為酒(jiu)店(dian)帶來(lai)可觀的(de)(de)(de)經(jing)濟收入，而且通過滿足顧(gu)客(ke)的(de)(de)(de)餐(can)(can)飲(yin)需求，提(ti)高服務(wu)質(zhi)量，有助于(yu)增加(jia)顧(gu)客(ke)的(de)(de)(de)滿意度并提(ti)升酒(jiu)店(dian)的(de)(de)(de)口碑。

酒店(dian)(dian)餐飲(yin)部(bu)(bu)是(shi)滿足客(ke)人(ren)需(xu)求(qiu)的主(zhu)要(yao)服(fu)務(wu)部(bu)(bu)門在旅游(you)(you)者（住店(dian)(dian)客(ke)人(ren)）基本的需(xu)求(qiu)“食(shi)、住、行、游(you)(you)、購(gou)、娛”中，AG真人(ren)國際(china)官方(fang)網(wang)站|酒店(dian)(dian)餐飲(yin)店(dian)(dian)服(fu)務(wu)質量管理食(shi)占(zhan)第(di)一(yi)位，食(shi)是(shi)人(ren)類(lei)維持生命的第(di)一(yi)需(xu)要(yao)。可(ke)以(yi)說，離開餐飲(yin)部(bu)(bu)門的酒店(dian)(dian)就(jiu)不是(shi)健全的酒店(dian)(dian)。好的餐飲(yin)及其(qi)服(fu)務(wu)不僅是(shi)酒店(dian)(dian)的產(chan)品(pin)(pin)(pin)，而且是(shi)一(yi)種旅游(you)(you)產(chan)品(pin)(pin)(pin)，是(shi)一(yi)種可(ke)以(yi)引(yin)來(lai)客(ke)源，建(jian)立品(pin)(pin)(pin)牌(pai)的資源。

餐(can)飲(yin)酒(jiu)店(dian)的(de)(de)(de)(de)重要組成部分，AG真人(ren)國際(china)官方網(wang)站|酒(jiu)店(dian)餐(can)飲(yin)店(dian)服務(wu)質(zhi)量(liang)管理餐(can)飲(yin)部的(de)(de)(de)(de)收入(ru)是酒(jiu)店(dian)收入(ru)的(de)(de)(de)(de)重要來源。做好餐(can)飲(yin)服務(wu)，滿(man)足(zu)顧客需求，提(ti)升服務(wu)質(zhi)量(liang)，能提(ti)高顧客的(de)(de)(de)(de)回頭(tou)率，從而增加酒(jiu)店(dian)的(de)(de)(de)(de)盈利。所謂和(he)諧服務(wu)，就是以服務(wu)員(yuan)的(de)(de)(de)(de)親情、技能、效率、知識和(he)良好的(de)(de)(de)(de)修(xiu)養，表達和(he)體現服務(wu)風格，是和(he)諧對客關系(xi)的(de)(de)(de)(de)集中體現。

在(zai)旅游者的基本需(xu)求(qiu)中(zhong)(zhong)，AG真(zhen)人國(guo)際(china)官方網站|酒店(dian)(dian)(dian)餐(can)(can)飲(yin)店(dian)(dian)(dian)服務(wu)質量管理“食”位于“住”、“行”、“游”、“購”、“娛”之前，體現了餐(can)(can)飲(yin)部在(zai)酒店(dian)(dian)(dian)中(zhong)(zhong)的重要性。餐(can)(can)飲(yin)不僅(jin)是酒店(dian)(dian)(dian)的核心產品，也是塑造品牌和吸引客源的關鍵資源。 通常情(qing)況下，餐(can)(can)飲(yin)收入(ru)(ru)占酒店(dian)(dian)(dian)總收入(ru)(ru)的約(yue)三分之一，而(er)在(zai)經營出(chu)色(se)的酒店(dian)(dian)(dian)中(zhong)(zhong)，餐(can)(can)飲(yin)收入(ru)(ru)有時能與客房收入(ru)(ru)持平(ping)甚至超(chao)越。

餐(can)(can)飲(yin)(yin)部(bu)是(shi)現(xian)代旅(lv)游飯店的(de)重要(yao)組成部(bu)分 餐(can)(can)飲(yin)(yin)部(bu)所管轄(xia)的(de)范(fan)圍包括(kuo)各(ge)類餐(can)(can)廳、酒吧等(deng)傳統的(de)經營(ying)場(chang)所，AG真人(ren)國際(china)官方(fang)網站|酒店餐(can)(can)飲(yin)(yin)店服(fu)務質(zhi)量管理如今大(da)多數(shu)飯店的(de)餐(can)(can)飲(yin)(yin)管轄(xia)范(fan)圍已(yi)擴展至娛樂、會展等(deng)。所有這些餐(can)(can)飲(yin)(yin)經營(ying)場(chang)所和餐(can)(can)飲(yin)(yin)設(she)施都是(shi)客(ke)(ke)人(ren)經常活(huo)動的(de)地方(fang)，是(shi)客(ke)(ke)人(ren)在(zai)飯店的(de)活(huo)動中心。

餐(can)(can)飲(yin)(yin)(yin)部為(wei)飯(fan)店(dian)(dian)帶來(lai)了顯著(zhu)(zhu)的(de)(de)經濟(ji)收益。餐(can)(can)飲(yin)(yin)(yin)收入通常是飯(fan)店(dian)(dian)營業收入的(de)(de)重要支柱，AG真(zhen)人國際(china)官方網站(zhan)|酒店(dian)(dian)餐(can)(can)飲(yin)(yin)(yin)店(dian)(dian)服務質量管理占到總額的(de)(de)三分之一(yi)左右。在一(yi)些經營成功的(de)(de)飯(fan)店(dian)(dian)，餐(can)(can)飲(yin)(yin)(yin)收入甚(shen)至可能與客房收入持平(ping)或超越客房收入。 餐(can)(can)飲(yin)(yin)(yin)服務對飯(fan)店(dian)(dian)的(de)(de)聲譽(yu)有(you)(you)著(zhu)(zhu)直接的(de)(de)影響。作(zuo)為(wei)社交集會(hui)的(de)(de)理想場(chang)所(suo)，餐(can)(can)飲(yin)(yin)(yin)部門與住店(dian)(dian)和外來(lai)的(de)(de)賓(bin)客有(you)(you)著(zhu)(zhu)頻繁的(de)(de)接觸。

如何提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)整(zheng)體(ti)(ti)(ti)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang) 建(jian)(jian)(jian)立行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)水(shui)平支(zhi)持體(ti)(ti)(ti)系(xi)(xi)(xi)(xi) - 對(dui)(dui)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)星級酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)(jin)行(xing)(xing)(xing)全面的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)培(pei)訓(xun)(xun)(xun)(xun)，AG真(zhen)人(ren)(ren)(ren)(ren)(ren)(ren)國際(china)官(guan)方網(wang)站|酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)包括操作(zuo)(zuo)技(ji)巧、外語(yu)溝(gou)(gou)(gou)通(tong)能(neng)(neng)力(li)(li)(li)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)及信息(xi)化(hua)(hua)(hua)(hua)(hua)系(xi)(xi)(xi)(xi)統(tong)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)知(zhi)識(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)。- 創建(jian)(jian)(jian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)培(pei)訓(xun)(xun)(xun)(xun)認證體(ti)(ti)(ti)系(xi)(xi)(xi)(xi)，實施(shi)(shi)(shi)自(zi)愿(yuan)(yuan)考證上崗制(zhi)(zhi)度(du)，確(que)(que)(que)(que)保(bao)(bao)新(xin)(xin)(xin)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)具備(bei)(bei)必(bi)要(yao)(yao)(yao)(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)知(zhi)識(shi)。- 考慮提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)薪(xin)酬福利(li)，以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)吸(xi)引和(he)(he)(he)(he)保(bao)(bao)留優秀人(ren)(ren)(ren)(ren)(ren)(ren)才。提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)專(zhuan)(zhuan)業(ye)(ye)(ye)(ye)(ye)(ye)能(neng)(neng)力(li)(li)(li) 針對(dui)(dui)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)星級酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)準(zhun)(zhun)(zhun)入(ru)門(men)(men)(men)檻較(jiao)低的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問題，應(ying)(ying)(ying)加(jia)強員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)專(zhuan)(zhuan)業(ye)(ye)(ye)(ye)(ye)(ye)技(ji)能(neng)(neng)培(pei)訓(xun)(xun)(xun)(xun)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)外語(yu)溝(gou)(gou)(gou)通(tong)能(neng)(neng)力(li)(li)(li)，并(bing)積極(ji)普及信息(xi)化(hua)(hua)(hua)(hua)(hua)系(xi)(xi)(xi)(xi)統(tong)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)知(zhi)識(shi)。建(jian)(jian)(jian)議建(jian)(jian)(jian)立酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)培(pei)訓(xun)(xun)(xun)(xun)認證體(ti)(ti)(ti)系(xi)(xi)(xi)(xi)，實行(xing)(xing)(xing)自(zi)愿(yuan)(yuan)考證上崗制(zhi)(zhi)度(du)，確(que)(que)(que)(que)保(bao)(bao)新(xin)(xin)(xin)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)具備(bei)(bei)必(bi)要(yao)(yao)(yao)(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)業(ye)(ye)(ye)(ye)(ye)(ye)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)知(zhi)識(shi)。第(di)(di)(di)四，協(xie)調飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)各部(bu)(bu)門(men)(men)(men)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)。各部(bu)(bu)門(men)(men)(men)之(zhi)(zhi)間(jian)(jian)(jian)應(ying)(ying)(ying)該(gai)注重(zhong)合(he)作(zuo)(zuo)與(yu)(yu)(yu)溝(gou)(gou)(gou)通(tong)，以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)形成(cheng)默契(qi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)配合(he)。飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)各部(bu)(bu)門(men)(men)(men)都(dou)是(shi)(shi)(shi)(shi)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)于(yu)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)，飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)物(wu)(wu)品(pin)(pin)(pin)(pin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)調用(yong)(yong)(yong)(yong)，對(dui)(dui)同(tong)一(yi)(yi)(yi)(yi)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)各環(huan)節(jie)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)都(dou)需(xu)(xu)(xu)要(yao)(yao)(yao)(yao)(yao)部(bu)(bu)門(men)(men)(men)間(jian)(jian)(jian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)協(xie)作(zuo)(zuo)。員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)之(zhi)(zhi)間(jian)(jian)(jian)，部(bu)(bu)門(men)(men)(men)之(zhi)(zhi)間(jian)(jian)(jian)形成(cheng)一(yi)(yi)(yi)(yi)個(ge)(ge)(ge)合(he)作(zuo)(zuo)整(zheng)體(ti)(ti)(ti)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)意(yi)(yi)愿(yuan)(yuan)，有(you)利(li)于(yu)進(jin)(jin)一(yi)(yi)(yi)(yi)步(bu)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)(zhi)(zhi)。提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)綜(zong)合(he)素(su)質(zhi)(zhi)(zhi)(zhi)(zhi)。微笑(xiao)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)是(shi)(shi)(shi)(shi)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)(yao)(yao)(yao)手段，鼓(gu)勵(li)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)真(zhen)誠(cheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)微笑(xiao)對(dui)(dui)待(dai)每(mei)(mei)一(yi)(yi)(yi)(yi)位(wei)(wei)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)，展現禮貌和(he)(he)(he)(he)專(zhuan)(zhuan)業(ye)(ye)(ye)(ye)(ye)(ye)素(su)養。設(she)(she)(she)定(ding)(ding)(ding)(ding)(ding)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)時(shi)(shi)(shi)間(jian)(jian)(jian)標(biao)(biao)準(zhun)(zhun)(zhun)，確(que)(que)(que)(que)保(bao)(bao)商務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)等(deng)需(xu)(xu)(xu)要(yao)(yao)(yao)(yao)(yao)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)效(xiao)(xiao)(xiao)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)(ren)(ren)(ren)(ren)群(qun)能(neng)(neng)在最短時(shi)(shi)(shi)間(jian)(jian)(jian)內得(de)(de)(de)到(dao)滿(man)(man)(man)足(zu)，體(ti)(ti)(ti)現酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)效(xiao)(xiao)(xiao)率(lv)和(he)(he)(he)(he)對(dui)(dui)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)尊重(zhong)。良(liang)好(hao)(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)部(bu)(bu)門(men)(men)(men)協(xie)作(zuo)(zuo)必(bi)不(bu)可(ke)(ke)(ke)少，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)各部(bu)(bu)門(men)(men)(men)間(jian)(jian)(jian)應(ying)(ying)(ying)積極(ji)溝(gou)(gou)(gou)通(tong)配合(he)，確(que)(que)(que)(que)保(bao)(bao)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)流程(cheng)(cheng)(cheng)順暢，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)整(zheng)體(ti)(ti)(ti)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)水(shui)平。建(jian)(jian)(jian)立專(zhuan)(zhuan)業(ye)(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)培(pei)訓(xun)(xun)(xun)(xun)制(zhi)(zhi)度(du)：酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)應(ying)(ying)(ying)該(gai)制(zhi)(zhi)定(ding)(ding)(ding)(ding)(ding)一(yi)(yi)(yi)(yi)套(tao)專(zhuan)(zhuan)業(ye)(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)培(pei)訓(xun)(xun)(xun)(xun)制(zhi)(zhi)度(du)，讓員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)了(le)(le)解服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)(yao)(yao)(yao)性(xing)(xing)(xing)和(he)(he)(he)(he)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)標(biao)(biao)準(zhun)(zhun)(zhun)，明(ming)(ming)確(que)(que)(que)(que)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)原(yuan)(yuan)則(ze)和(he)(he)(he)(he)規(gui)程(cheng)(cheng)(cheng)，并(bing)定(ding)(ding)(ding)(ding)(ding)期(qi)對(dui)(dui)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)(jin)行(xing)(xing)(xing)培(pei)訓(xun)(xun)(xun)(xun)來(lai)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)。酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)方法(fa)(fa) 1、建(jian)(jian)(jian)立專(zhuan)(zhuan)業(ye)(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)培(pei)訓(xun)(xun)(xun)(xun)制(zhi)(zhi)度(du)：酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)應(ying)(ying)(ying)該(gai)制(zhi)(zhi)定(ding)(ding)(ding)(ding)(ding)一(yi)(yi)(yi)(yi)套(tao)專(zhuan)(zhuan)業(ye)(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)培(pei)訓(xun)(xun)(xun)(xun)制(zhi)(zhi)度(du)，讓員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)了(le)(le)解服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)(yao)(yao)(yao)性(xing)(xing)(xing)和(he)(he)(he)(he)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)標(biao)(biao)準(zhun)(zhun)(zhun)，明(ming)(ming)確(que)(que)(que)(que)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)原(yuan)(yuan)則(ze)和(he)(he)(he)(he)規(gui)程(cheng)(cheng)(cheng)，并(bing)定(ding)(ding)(ding)(ding)(ding)期(qi)對(dui)(dui)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)(jin)行(xing)(xing)(xing)培(pei)訓(xun)(xun)(xun)(xun)來(lai)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)。2、實施(shi)(shi)(shi)有(you)效(xiao)(xiao)(xiao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)控(kong)制(zhi)(zhi) - 推行(xing)(xing)(xing)首問責任制(zhi)(zhi)，確(que)(que)(que)(que)保(bao)(bao)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)夠(gou)為(wei)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)供(gong)滿(man)(man)(man)意(yi)(yi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)。- 關(guan)(guan)注并(bing)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)體(ti)(ti)(ti)驗(yan)(yan)中(zhong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)關(guan)(guan)鍵時(shi)(shi)(shi)刻(ke)，以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)滿(man)(man)(man)意(yi)(yi)度(du)。- 授權(quan)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，共享信息(xi)、知(zhi)識(shi)、獎勵(li)和(he)(he)(he)(he)權(quan)力(li)(li)(li)，以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)便及時(shi)(shi)(shi)滿(man)(man)(man)足(zu)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)需(xu)(xu)(xu)求(qiu)。- 采用(yong)(yong)(yong)(yong)走動管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)，增加(jia)對(dui)(dui)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)現場(chang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)了(le)(le)解，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)現場(chang)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)。3、尊重(zhong)、關(guan)(guan)心(xin)、體(ti)(ti)(ti)貼(tie)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)是(shi)(shi)(shi)(shi)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)留住(zhu)老顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)，吸(xi)引新(xin)(xin)(xin)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)，與(yu)(yu)(yu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)建(jian)(jian)(jian)立朋友、親人(ren)(ren)(ren)(ren)(ren)(ren)般關(guan)(guan)系(xi)(xi)(xi)(xi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基(ji)礎(chu)，是(shi)(shi)(shi)(shi)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)經(jing)營(ying)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)生(sheng)命(ming)，也是(shi)(shi)(shi)(shi)滿(man)(man)(man)足(zu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)受(shou)尊重(zhong)、受(shou)關(guan)(guan)愛心(xin)理(li)(li)(li)(li)需(xu)(xu)(xu)求(qiu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基(ji)本出(chu)發(fa)點(dian)和(he)(he)(he)(he)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)精(jing)要(yao)(yao)(yao)(yao)(yao)。4、酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)方法(fa)(fa) 明(ming)(ming)確(que)(que)(que)(que)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)標(biao)(biao)準(zhun)(zhun)(zhun)與(yu)(yu)(yu)流程(cheng)(cheng)(cheng) 酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)需(xu)(xu)(xu)要(yao)(yao)(yao)(yao)(yao)制(zhi)(zhi)定(ding)(ding)(ding)(ding)(ding)詳盡的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)標(biao)(biao)準(zhun)(zhun)(zhun)及流程(cheng)(cheng)(cheng)，確(que)(que)(que)(que)保(bao)(bao)每(mei)(mei)一(yi)(yi)(yi)(yi)項服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)都(dou)有(you)明(ming)(ming)確(que)(que)(que)(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)操作(zuo)(zuo)規(gui)范和(he)(he)(he)(he)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)要(yao)(yao)(yao)(yao)(yao)求(qiu)。這(zhe)些(xie)標(biao)(biao)準(zhun)(zhun)(zhun)應(ying)(ying)(ying)包括前(qian)臺接待(dai)、客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)房(fang)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)、餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)和(he)(he)(he)(he)后臺支(zhi)持等(deng)方面。通(tong)過(guo)(guo)(guo)(guo)制(zhi)(zhi)定(ding)(ding)(ding)(ding)(ding)清(qing)晰(xi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)標(biao)(biao)準(zhun)(zhun)(zhun)，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)夠(gou)明(ming)(ming)確(que)(que)(que)(que)自(zi)身職責，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)供(gong)一(yi)(yi)(yi)(yi)致的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)。5、員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)培(pei)訓(xun)(xun)(xun)(xun)：前(qian)廳(ting)(ting)(ting)(ting)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)與(yu)(yu)(yu)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基(ji)礎(chu)是(shi)(shi)(shi)(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，因(yin)此(ci)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)培(pei)訓(xun)(xun)(xun)(xun)與(yu)(yu)(yu)選拔至關(guan)(guan)重(zhong)要(yao)(yao)(yao)(yao)(yao)。要(yao)(yao)(yao)(yao)(yao)挑(tiao)(tiao)選具有(you)良(liang)好(hao)(hao)(hao)(hao)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)意(yi)(yi)識(shi)、溝(gou)(gou)(gou)通(tong)能(neng)(neng)力(li)(li)(li)和(he)(he)(he)(he)團隊(dui)協(xie)作(zuo)(zuo)精(jing)神(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，并(bing)進(jin)(jin)行(xing)(xing)(xing)專(zhuan)(zhuan)業(ye)(ye)(ye)(ye)(ye)(ye)技(ji)能(neng)(neng)和(he)(he)(he)(he)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)理(li)(li)(li)(li)念(nian)(nian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)培(pei)訓(xun)(xun)(xun)(xun)，確(que)(que)(que)(que)保(bao)(bao)他們能(neng)(neng)夠(gou)為(wei)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)供(gong)優質(zhi)(zhi)(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)。6、要(yao)(yao)(yao)(yao)(yao)主動幫顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)推薦到(dao)其他酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)，當接待(dai)完一(yi)(yi)(yi)(yi)位(wei)(wei)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)時(shi)(shi)(shi)，要(yao)(yao)(yao)(yao)(yao)認真(zhen)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)好(hao)(hao)(hao)(hao)本顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)檔案，以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)便顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)再(zai)度(du)光臨時(shi)(shi)(shi)能(neng)(neng)施(shi)(shi)(shi)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)針對(dui)(dui)性(xing)(xing)(xing)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)；客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)房(fang)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)人(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)要(yao)(yao)(yao)(yao)(yao)為(wei)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)供(gong)溫(wen)(wen)馨、舒適(shi)、適(shi)宜的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)居住(zhu)氛圍，使(shi)其身心(xin)得(de)(de)(de)到(dao)充(chong)分休息(xi)。提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)措施(shi)(shi)(shi) 優化(hua)(hua)(hua)(hua)(hua)硬(ying)件(jian)(jian)設(she)(she)(she)施(shi)(shi)(shi)和(he)(he)(he)(he)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)效(xiao)(xiao)(xiao)率(lv) 酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)硬(ying)件(jian)(jian)設(she)(she)(she)施(shi)(shi)(shi)是(shi)(shi)(shi)(shi)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)(yao)(yao)(yao)體(ti)(ti)(ti)現。酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)需(xu)(xu)(xu)要(yao)(yao)(yao)(yao)(yao)定(ding)(ding)(ding)(ding)(ding)期(qi)更(geng)新(xin)(xin)(xin)和(he)(he)(he)(he)維(wei)護(hu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)房(fang)、餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)、健身房(fang)等(deng)設(she)(she)(she)施(shi)(shi)(shi)，確(que)(que)(que)(que)保(bao)(bao)設(she)(she)(she)施(shi)(shi)(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)正(zheng)常運(yun)行(xing)(xing)(xing)和(he)(he)(he)(he)安全性(xing)(xing)(xing)。同(tong)時(shi)(shi)(shi)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)效(xiao)(xiao)(xiao)率(lv)也不(bu)可(ke)(ke)(ke)忽視。酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)應(ying)(ying)(ying)采用(yong)(yong)(yong)(yong)先進(jin)(jin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)系(xi)(xi)(xi)(xi)統(tong)和(he)(he)(he)(he)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)具，優化(hua)(hua)(hua)(hua)(hua)流程(cheng)(cheng)(cheng)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)響應(ying)(ying)(ying)速度(du)和(he)(he)(he)(he)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)決策效(xiao)(xiao)(xiao)率(lv)。第(di)(di)(di)四，協(xie)調飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)各部(bu)(bu)門(men)(men)(men)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)。各部(bu)(bu)門(men)(men)(men)之(zhi)(zhi)間(jian)(jian)(jian)應(ying)(ying)(ying)該(gai)注重(zhong)合(he)作(zuo)(zuo)與(yu)(yu)(yu)溝(gou)(gou)(gou)通(tong)，以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)形成(cheng)默契(qi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)配合(he)。飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)各部(bu)(bu)門(men)(men)(men)都(dou)是(shi)(shi)(shi)(shi)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)于(yu)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)，飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)物(wu)(wu)品(pin)(pin)(pin)(pin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)調用(yong)(yong)(yong)(yong)，對(dui)(dui)同(tong)一(yi)(yi)(yi)(yi)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)各環(huan)節(jie)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)都(dou)需(xu)(xu)(xu)要(yao)(yao)(yao)(yao)(yao)部(bu)(bu)門(men)(men)(men)間(jian)(jian)(jian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)協(xie)作(zuo)(zuo)。員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)之(zhi)(zhi)間(jian)(jian)(jian)，部(bu)(bu)門(men)(men)(men)之(zhi)(zhi)間(jian)(jian)(jian)形成(cheng)一(yi)(yi)(yi)(yi)個(ge)(ge)(ge)合(he)作(zuo)(zuo)整(zheng)體(ti)(ti)(ti)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)意(yi)(yi)愿(yuan)(yuan)，有(you)利(li)于(yu)進(jin)(jin)一(yi)(yi)(yi)(yi)步(bu)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)(zhi)(zhi)。提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)飯(fan)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)綜(zong)合(he)素(su)質(zhi)(zhi)(zhi)(zhi)(zhi)。提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)措施(shi)(shi)(shi)主要(yao)(yao)(yao)(yao)(yao)包含(han)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)下(xia)幾(ji)個(ge)(ge)(ge)方面： 增強服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)意(yi)(yi)識(shi)：必(bi)須對(dui)(dui)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)(jin)行(xing)(xing)(xing)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)意(yi)(yi)識(shi)培(pei)訓(xun)(xun)(xun)(xun)，確(que)(que)(que)(que)保(bao)(bao)每(mei)(mei)位(wei)(wei)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)都(dou)能(neng)(neng)將服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)意(yi)(yi)識(shi)內化(hua)(hua)(hua)(hua)(hua)于(yu)心(xin)，并(bing)在工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)中(zhong)得(de)(de)(de)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)體(ti)(ti)(ti)現。通(tong)過(guo)(guo)(guo)(guo)滿(man)(man)(man)足(zu)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)個(ge)(ge)(ge)性(xing)(xing)(xing)化(hua)(hua)(hua)(hua)(hua)需(xu)(xu)(xu)求(qiu)，如記錄并(bing)應(ying)(ying)(ying)用(yong)(yong)(yong)(yong)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)特殊偏好(hao)(hao)(hao)(hao)和(he)(he)(he)(he)生(sheng)日信息(xi)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)供(gong)定(ding)(ding)(ding)(ding)(ding)制(zhi)(zhi)化(hua)(hua)(hua)(hua)(hua)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)，營(ying)造家的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)溫(wen)(wen)馨感(gan)。如何提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang) 一(yi)(yi)(yi)(yi) 提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)食(shi)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang) 食(shi)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)是(shi)(shi)(shi)(shi)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基(ji)礎(chu)，直(zhi)接關(guan)(guan)系(xi)(xi)(xi)(xi)到(dao)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)滿(man)(man)(man)意(yi)(yi)度(du)。酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)應(ying)(ying)(ying)嚴格(ge)控(kong)制(zhi)(zhi)原(yuan)(yuan)料采購，避免使(shi)用(yong)(yong)(yong)(yong)劣質(zhi)(zhi)(zhi)(zhi)(zhi)原(yuan)(yuan)料；定(ding)(ding)(ding)(ding)(ding)期(qi)更(geng)新(xin)(xin)(xin)菜單，滿(man)(man)(man)足(zu)不(bu)同(tong)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)口(kou)味需(xu)(xu)(xu)求(qiu)；確(que)(que)(que)(que)保(bao)(bao)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)供(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)食(shi)品(pin)(pin)(pin)(pin)衛(wei)生(sheng)、營(ying)養、美味且(qie)易于(yu)消(xiao)(xiao)(xiao)化(hua)(hua)(hua)(hua)(hua)；同(tong)時(shi)(shi)(shi)，注重(zhong)食(shi)品(pin)(pin)(pin)(pin)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)感(gan)官(guan)體(ti)(ti)(ti)驗(yan)(yan)，讓顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)在享受(shou)美食(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)同(tong)時(shi)(shi)(shi)獲(huo)得(de)(de)(de)滿(man)(man)(man)足(zu)感(gan)。設(she)(she)(she)施(shi)(shi)(shi)設(she)(she)(she)備(bei)(bei)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)維(wei)護(hu)與(yu)(yu)(yu)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li) 酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)硬(ying)件(jian)(jian)設(she)(she)(she)施(shi)(shi)(shi)是(shi)(shi)(shi)(shi)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基(ji)礎(chu)。酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)應(ying)(ying)(ying)定(ding)(ding)(ding)(ding)(ding)期(qi)檢修設(she)(she)(she)施(shi)(shi)(shi)設(she)(she)(she)備(bei)(bei)，確(que)(que)(que)(que)保(bao)(bao)正(zheng)常運(yun)轉。同(tong)時(shi)(shi)(shi)，對(dui)(dui)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)房(fang)、餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)等(deng)公共場(chang)所(suo)進(jin)(jin)行(xing)(xing)(xing)清(qing)潔(jie)和(he)(he)(he)(he)維(wei)護(hu)，保(bao)(bao)持整(zheng)潔(jie)舒適(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)環(huan)境(jing)(jing)。良(liang)好(hao)(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)設(she)(she)(she)施(shi)(shi)(shi)設(she)(she)(she)備(bei)(bei)有(you)助于(yu)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)滿(man)(man)(man)意(yi)(yi)度(du)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)。簡化(hua)(hua)(hua)(hua)(hua)入(ru)住(zhu)辦理(li)(li)(li)(li)流程(cheng)(cheng)(cheng)：提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)入(ru)住(zhu)辦理(li)(li)(li)(li)效(xiao)(xiao)(xiao)率(lv)，減少客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)戶等(deng)待(dai)時(shi)(shi)(shi)間(jian)(jian)(jian)。優化(hua)(hua)(hua)(hua)(hua)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)房(fang)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)：定(ding)(ding)(ding)(ding)(ding)期(qi)對(dui)(dui)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)房(fang)進(jin)(jin)行(xing)(xing)(xing)整(zheng)改(gai)，確(que)(que)(que)(que)保(bao)(bao)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)房(fang)設(she)(she)(she)施(shi)(shi)(shi)設(she)(she)(she)備(bei)(bei)完好(hao)(hao)(hao)(hao)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)房(fang)清(qing)潔(jie)度(du)。改(gai)進(jin)(jin)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)：提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)，豐(feng)富(fu)菜品(pin)(pin)(pin)(pin)口(kou)味和(he)(he)(he)(he)品(pin)(pin)(pin)(pin)種，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)戶滿(man)(man)(man)意(yi)(yi)度(du)。增設(she)(she)(she)個(ge)(ge)(ge)性(xing)(xing)(xing)化(hua)(hua)(hua)(hua)(hua)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)：根(gen)據客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)戶需(xu)(xu)(xu)求(qiu)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)供(gong)個(ge)(ge)(ge)性(xing)(xing)(xing)化(hua)(hua)(hua)(hua)(hua)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)，如嬰(ying)兒看護(hu)、寵物(wu)(wu)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)等(deng)。采用(yong)(yong)(yong)(yong)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)下(xia)方法(fa)(fa)可(ke)(ke)(ke)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)幫助提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)品(pin)(pin)(pin)(pin)質(zhi)(zhi)(zhi)(zhi)(zhi)： 培(pei)訓(xun)(xun)(xun)(xun)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)：酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)(shi)(shi)(shi)為(wei)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)第(di)(di)(di)一(yi)(yi)(yi)(yi)線人(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)，他們的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)態度(du)和(he)(he)(he)(he)專(zhuan)(zhuan)業(ye)(ye)(ye)(ye)(ye)(ye)程(cheng)(cheng)(cheng)度(du)直(zhi)接影響客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)體(ti)(ti)(ti)驗(yan)(yan)。因(yin)此(ci)，可(ke)(ke)(ke)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)通(tong)過(guo)(guo)(guo)(guo)對(dui)(dui)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)(jin)行(xing)(xing)(xing)系(xi)(xi)(xi)(xi)統(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)培(pei)訓(xun)(xun)(xun)(xun)和(he)(he)(he)(he)考核，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)技(ji)能(neng)(neng)和(he)(he)(he)(he)素(su)質(zhi)(zhi)(zhi)(zhi)(zhi)。二(er) 保(bao)(bao)持酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)設(she)(she)(she)施(shi)(shi)(shi)裝(zhuang)備(bei)(bei)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)可(ke)(ke)(ke)用(yong)(yong)(yong)(yong)性(xing)(xing)(xing)及完備(bei)(bei)性(xing)(xing)(xing)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)環(huan)境(jing)(jing)和(he)(he)(he)(he)設(she)(she)(she)施(shi)(shi)(shi)裝(zhuang)備(bei)(bei)是(shi)(shi)(shi)(shi)吸(xi)引顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)(yi)個(ge)(ge)(ge)重(zhong)要(yao)(yao)(yao)(yao)(yao)因(yin)素(su)，也是(shi)(shi)(shi)(shi)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)好(hao)(hao)(hao)(hao)壞(huai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)(yi)個(ge)(ge)(ge)決定(ding)(ding)(ding)(ding)(ding)因(yin)素(su)。幽雅(ya)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)環(huan)境(jing)(jing)和(he)(he)(he)(he)完善的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)設(she)(she)(she)施(shi)(shi)(shi)裝(zhuang)備(bei)(bei)可(ke)(ke)(ke)使(shi)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)對(dui)(dui)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)產生(sheng)一(yi)(yi)(yi)(yi)種先聲奪人(ren)(ren)(ren)(ren)(ren)(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)效(xiao)(xiao)(xiao)果。因(yin)此(ci)，要(yao)(yao)(yao)(yao)(yao)進(jin)(jin)步(bu)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)整(zheng)體(ti)(ti)(ti)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)水(shui)平，就(jiu)必(bi)須重(zhong)視酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)硬(ying)件(jian)(jian)設(she)(she)(she)施(shi)(shi)(shi)。餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)技(ji)巧 1、餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)控(kong)制(zhi)(zhi)有(you)3種方法(fa)(fa)，服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)程(cheng)(cheng)(cheng)序的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)控(kong)制(zhi)(zhi)，意(yi)(yi)外事(shi)件(jian)(jian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)控(kong)制(zhi)(zhi)，人(ren)(ren)(ren)(ren)(ren)(ren)力(li)(li)(li)控(kong)制(zhi)(zhi)。第(di)(di)(di)一(yi)(yi)(yi)(yi)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)程(cheng)(cheng)(cheng)序的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)控(kong)制(zhi)(zhi)，營(ying)業(ye)(ye)(ye)(ye)(ye)(ye)期(qi)間(jian)(jian)(jian)，大廳(ting)(ting)(ting)(ting)主管(guan)(guan)(guan)(guan)應(ying)(ying)(ying)始終站在第(di)(di)(di)一(yi)(yi)(yi)(yi)線，通(tong)過(guo)(guo)(guo)(guo)親身觀察、判斷來(lai)監(jian)督、指揮服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)按(an)標(biao)(biao)準(zhun)(zhun)(zhun)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)程(cheng)(cheng)(cheng)序服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)，發(fa)現偏差及時(shi)(shi)(shi)糾正(zheng)。第(di)(di)(di)二(er)意(yi)(yi)外事(shi)件(jian)(jian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)控(kong)制(zhi)(zhi)。2、熱(re)情(qing)與(yu)(yu)(yu)誠(cheng)懇的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)熱(re)情(qing)，服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)人(ren)(ren)(ren)(ren)(ren)(ren)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)在工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)中(zhong)始終保(bao)(bao)持精(jing)神(shen)飽滿(man)(man)(man)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)狀態不(bu)僅(jin)會使(shi)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)舒心(xin)，而且(qie)也會提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)(zhi)(zhi)(zhi)(zhi)量(liang)(liang)(liang)(liang)(liang)。親切(qie)與(yu)(yu)(yu)友好(hao)(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)細(xi)節(jie)，用(yong)(yong)(yong)(yong)真(zhen)誠(cheng)和(he)(he)(he)(he)友善的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)言(yan)行(xing)(xing)(xing)消(xiao)(xiao)(xiao)除(chu)與(yu)(yu)(yu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)距離感(gan)。通(tong)過(guo)(guo)(guo)(guo)標(biao)(biao)準(zhun)(zhun)(zhun)化(hua)(hua)(hua)(hua)(hua)和(he)(he)(he)(he)程(cheng)(cheng)(cheng)序化(hua)(hua)(hua)(hua)(hua)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)效(xiao)(xiao)(xiao)率(lv)，加(jia)強培(pei)訓(xun)(xun)(xun)(xun)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)技(ji)能(neng)(neng)。3、特色(se)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)可(ke)(ke)(ke)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)從(cong)(cong)細(xi)節(jie)入(ru)手，小到(dao)諸如代停車、等(deng)候區(qu)(qu)設(she)(she)(she)計、盥洗室物(wu)(wu)料等(deng)；也可(ke)(ke)(ke)以(yi)(yi)(yi)(yi)(yi)(yi)(yi)(yi)從(cong)(cong)文(wen)(wen)(wen)化(hua)(hua)(hua)(hua)(hua)入(ru)手，深挖(wa)文(wen)(wen)(wen)化(hua)(hua)(hua)(hua)(hua)內涵，強化(hua)(hua)(hua)(hua)(hua)文(wen)(wen)(wen)化(hua)(hua)(hua)(hua)(hua)主題，把服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)植入(ru)整(zheng)個(ge)(ge)(ge)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)文(wen)(wen)(wen)化(hua)(hua)(hua)(hua)(hua)中(zhong)，成(cheng)為(wei)文(wen)(wen)(wen)化(hua)(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)(yi)部(bu)(bu)分；或者(zhe)從(cong)(cong)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)主流消(xiao)(xiao)(xiao)費群(qun)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)痛點(dian)、癢點(dian)、興奮點(dian)入(ru)手，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)供(gong)滿(man)(man)(man)足(zu)這(zhe)些(xie)需(xu)(xu)(xu)求(qiu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)來(lai)贏(ying)得(de)(de)(de)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)認同(tong)。4、即能(neng)(neng)與(yu)(yu)(yu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)溝(gou)(gou)(gou)通(tong)、交談(tan)，增加(jia)親和(he)(he)(he)(he)力(li)(li)(li)，號(hao)召力(li)(li)(li)，又能(neng)(neng)讓員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)夠(gou)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)出(chu)建(jian)(jian)(jian)議和(he)(he)(he)(he)想法(fa)(fa).對(dui)(dui)表(biao)現好(hao)(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)(jin)行(xing)(xing)(xing)表(biao)揚，給(gei)于(yu)了(le)(le)激勵(li)，即讓員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)感(gan)覺到(dao)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)對(dui)(dui)他們的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)視；又將餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)理(li)(li)(li)(li)念(nian)(nian)、企業(ye)(ye)(ye)(ye)(ye)(ye)文(wen)(wen)(wen)化(hua)(hua)(hua)(hua)(hua)灌輸給(gei)了(le)(le)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，讓員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)自(zi)然接受(shou)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)“關(guan)(guan)注客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)”的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)經(jing)營(ying)理(li)(li)(li)(li)念(nian)(nian)，更(geng)好(hao)(hao)(hao)(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)完成(cheng)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，間(jian)(jian)(jian)接提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)高(gao)(gao)(gao)(gao)(gao)(gao)(gao)了(le)(le)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)人(ren)(ren)(ren)(ren)(ren)(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)滿(man)(man)(man)意(yi)(yi)度(du)。5、餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)定(ding)(ding)(ding)(ding)(ding)位(wei)(wei)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)：餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)需(xu)(xu)(xu)根(gen)據目標(biao)(biao)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)群(qun)體(ti)(ti)(ti)明(ming)(ming)確(que)(que)(que)(que)自(zi)身定(ding)(ding)(ding)(ding)(ding)位(wei)(wei)。例如，位(wei)(wei)于(yu)居民區(qu)(qu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)餐(can)(can)(can)(can)(can)(can)(can)廳(ting)(ting)(ting)(ting)應(ying)(ying)(ying)注重(zhong)提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)供(gong)性(xing)(xing)(xing)價比高(gao)(gao)(gao)(gao)(gao)(gao)(gao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)餐(can)(can)(can)(can)(can)(can)(can)品(pin)(pin)(pin)(pin)，滿(man)(man)(man)足(zu)顧(gu)(gu)(gu)(gu)(gu)(gu)(gu)(gu)客(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)(ke)對(dui)(dui)美味、干(gan)凈和(he)(he)(he)(he)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)需(xu)(xu)(xu)求(qiu)。 人(ren)(ren)(ren)(ren)(ren)(ren)力(li)(li)(li)資(zi)源管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)：人(ren)(ren)(ren)(ren)(ren)(ren)才是(shi)(shi)(shi)(shi)餐(can)(can)(can)(can)(can)(can)(can)飲(yin)(yin)企業(ye)(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)寶貴資(zi)產。管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)者(zhe)應(ying)(ying)(ying)挑(tiao)(tiao)選和(he)(he)(he)(he)培(pei)養合(he)適(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)(ren)(ren)(ren)(ren)才，構建(jian)(jian)(jian)清(qing)晰(xi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)組織架構，明(ming)(ming)確(que)(que)(que)(que)職責分配，并(bing)通(tong)過(guo)(guo)(guo)(guo)有(you)效(xiao)(xiao)(xiao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)培(pei)訓(xun)(xun)(xun)(xun)，提(ti)(ti)(ti)(ti)(ti)(ti)(ti)(ti)升(sheng)(sheng)(sheng)團隊(dui)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)整(zheng)體(ti)(ti)(ti)素(su)質(zhi)(zhi)(zhi)(zhi)(zhi)。